Tool of The Week: How to Use Alexa to Check Website Rankings [Video Review] 36

Tool of The Week: How to Use Alexa to Check Website Rankings [Video Review]

Today I wanna share with you a tool that will help you monitor your website’s rankings, and also check out how popular the sites of your competitors are. That can happen by using Alexa.

Alexa is an American company providing web traffic data and analytics. Amazon owns it and it shares global rankings for around 30 million websites.

Number 1 is always Google, as it’s simply the most visited site online.

After that it’s platforms like YouTube, Facebook, Wikipedia, Yahoo! and more.

Let’s see how it works.

How Alexa Works [Video Review]

In this short video I show you how to quickly check a site’s traffic data and analytics.

Using Alexa to Monitor Your Website

Simply head to Alexa.com and type your url.

I do check that for Let’s Reach Success once a month or so. Keep in mind that the numbers there are constantly changing, depending on many outer factors.

So, the first way to use Alexa is to monitor your own website.

It shows you the Global Rank, and the rank in the US.

Below you can see where your visitors are located. In my case, that’s US, India, United Kingdom, and Philippines. There’s also percentage and rank in the country.

To see how engaged your visitors are, you are shown 3 key metrics:

  • Bounce Rate;
  • Daily Pageviews per Visitor;
  • Daily Time on Site.

Then it’s the top keywords you rank for, 5 top sites linking to yours, and 5 similar domains.

At the bottom, you can learn a bit about your audience. Alexa shows you whether it’s mainly males or females, what their education is, and if they’re mainly browsing from home, work or school.

All that is free. With the paid version of course, you’ll be given much more information about the demographics, and all other points.

Checking Competitors’ Ranking with Alexa

You can also use Alexa.com to see how popular the site of your competitor is, what keywords they rank for, what backlinks they have and what their traffic’s like.

In the video review above, I do that with Forbes, as it’s one of the most popular sites in the finance niche. Its metrics look pretty good.

So that’s how in a few seconds you can check a website’s traffic and rankings with Alexa.

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The Five Elements of Flawless Customer Experience 35

The Five Elements of Flawless Customer Experience

Providing a flawless customer experience is the ultimate goal for any business.

There’s a lot that goes into creating a customer experience that keeps your clients coming back for more. In fact, there’s so much involved that it can almost seem overwhelming.

However, providing a flawless customer experience becomes much easier when you approach the task through these five distinct elements:

Time
Understanding
Ownership of Emotions
The Unexpected
Follow-Through

Time

When it comes to your customers’ satisfaction, time is essential. Think of how a great experience at a new restaurant quickly sours if you’re left waiting for your food to arrive. Think of how your excitement over a great department store sale turns into frustration as you stand in line for what seems like hours.

Time is your most valuable resource and it is up to you to make sure you’re using your customers’ time wisely.

This is why restaurants have comfortable waiting areas with drinks and appetizers, or why airports have lounges with restaurants, shops, and even bars.

If your customers are being forced to wait for a service, make them feel as if their time spent is not wasted. The more positive drivers you offer customers, the less likely they are to grow dissatisfied with their experience.

Think of how you can implement this in your own business. Are there places where you can help fill customers’ time? Are there places where technology can be used to cut down on the time it takes to complete a task? Remember, it’s the customers’ time that should be valued, not your own.

Understanding

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You must understand what your customers want, when they want it, and how.

While this may seem daunting, getting a better understanding of your customers doesn’t take millions of dollars, complex data analytics, and a degree in psychology. Instead, all it takes is a simple look. Watch their process, engage with them, ask them questions, and listen to them.  

How are customers interacting with your product? What’s the first thing they do when they enter your store? What’s the last thing they do before they leave? How long are they spending in each department? Do you notice anything that hampers their experience?

Take a look at your competitors. How are your potential customers interacting with them? What does this business offer that you don’t or vice versa? What is your, as Harvard Business School professor Clayton M. Christensen says, “job to be done?” What are your customers hiring your product or service to accomplish? Understand why your users are turning to your products.

Ownership of Emotions

Many companies have already taken hold of their customers’ emotions, though cynically. Subliminal advertising is a key example. However, the ownership of emotions does not have to be cynical. When used correctly, it can be the “holy grail” for companies.

Owning emotions begins with the aforementioned ability to understand. When you truly understand a customer’s choices and then act to make the experience better, you’re building a relationship of trust. That trust is the foundation of emotional ownership.

One way to build this trust is to reduce the “emotional” noise that surrounds your customers. Let them know that, even on their worst day, your business or product is there for them and that it will be a constant in their lives.

Think of restaurants and the long wait times you have to endure when they’re busy. Think of how angry—or “hangry”—you feel as you stand around, waiting for your table, and listening to your stomach growl. However, think of how some restaurants are able to reduce that emotional noise by serving you finger foods and drinks as you wait.

Also, seek to understand what emotionally motivates your customers.

Why should they be motivated to visit your store or use your product? To feel confident? Free? Unique? Secure? Successful? Research shows that all human beings are motivated by one of those factors.

The Unexpected

Experiences become stronger and more memorable when they’re accompanied by an element of surprise. Surprise can be addictive, which will only keep your customers coming back for more.

Think about mailing your customers or clients small packages with gifts and swag. Everyone loves to get mail and everyone loves free stuff, especially when it’s least expected.

A surprise doesn’t have to be a huge flash mob (though it could be!). Hand out snacks at your store. Is it a cold day? Give your customers hot chocolate or warm punch. Is it a client’s birthday? Send a card! Even a small note of thanks for a customer’s business is a nice little surprise.

The most important thing to remember: simply be sincere and don’t become predictable. Chocolates on hotel pillows were once a great surprise for guests. However, now that their wow-factor has faded, hotels are continuously trying to get back to the “unexpected.”

Follow-Through

You’ve made promises and established goals. The only thing that’s left is to follow through on them. This starts with creating your mission statement, one that you, your employees, and your customers can commit to it. This will define your customer experience.

Your mission statement must promise to impact yourself/your business, the community, or the world. It may commit to impacting one, or all three. However, whatever it promises, you must follow through on. Your customers’ trust, and thus their experience, depends on it.

More about these five elements can be discovered in Unforgettable: Designing Customer Experiences that Stick, to be published in 2018.

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Kyle H. David has made a career in technology and entrepreneurship for nearly 20 years. In 2001, he formed The Kyle David Group, now KDG. Over the past 16 years, KDG has grown at a rapid pace, attracting clients ranging from the United States Senate to major financial institutions, international nonprofits, and Division I universities.