Let’s Reach Success: The Very Best of 2016 69

Let's Reach Success: The Very Best of 2016

A lot was published here on Let’s Reach Success in 2016.

From what I calculated, it’s 444 blog posts this year.

In fact, publishing twice a day is now the norm, with all the guest posts I receive. How awesome is that!

Decided to create a ‘Best of’ list with some of the content I consider most inspiring and/or useful.

Last year’s post of this kind listed 3 top articles for each month. Now, I want to try something else as there’s a lot more content worth your time, and the topics covered on LRS are more too.

Let’s divide it into categories, so that you can check out only what you want to learn more about.

 

Lifestyle Design

Regular Life Will Never Make You Happy. Here’s Why (and What to Do About It)

The Rise of The Lifestyle Business: What is It and How It Provides The Ultimate Freedom

How to Think and Live Like a Millionaire: The Only Guide You’ll Ever Need

What Is Lifestyle Design?

Why This is The Best Time Ever to Follow Your Dreams

 

Productivity

How to Stay Focused When There Are So Many Distractions

My Best Practices: 20 Tips to Stay Ultra Productive While Living The Laptop Lifestyle

5 Simple Tips To Making Your Afternoons More Productive

Why We’re So Good at Procrastinating But So Bad at Being Productive

How to Get Things Done When You Have a Few Minutes to Spare

 

Life Hacks

Always Tired? Here Are 8 Things to Do to Never Be Tired Again

Life Hacking: What Can You Really Hack in Life

6 Ways to Exercise Your Brain For Better Thinking Skills

10 Creative Ways to Learn a Foreign Language

Life Optimization: How to Live The Smart Way

 

Entrepreneurship

5 Best Podcasts for Entrepreneurs That Are Worth Your Time

The Real Definition of Entrepreneur and What it Takes to Become One

8 Actionable Ways to Build a Fearless Entrepreneurial Reputation

Shape and Strengthen Your Startup Culture with These 5 Tips

Foundr: How to Launch a Wildly Successful Digital Magazine like Nathan Chan

 

Work

22 Brilliant Tips from the Authors of Rework on How to Work Smarter

How to Get More Organized in 10 Minutes or Less: A Quick List

6 Causes of Stress in Life and Business and How to Deal with Them

How to Manage Workload and Never Be Overwhelmed Again

4 Great Office Design Techniques to Improve Office Productivity

 

Career

7 Qualities You Need to Develop to Get Promoted

Is It Time to Make a Career Change?

Climbing The Business Ladder: Top Positions and Salaries Depending on Your Degree

An Introvert’s Guide to Growing Confidence for Career Success

How To Get That Promotion in 2017 Without Working Longer Hours

 

Relationships

How to Stop Trying to Change Someone in 9 Steps

A Guide to Self-Healing: 10 Steps to Loving Yourself Again

6 Ways to Keep Your Relationship and Finances on Track

How to Deal with Negativity from Others on Your Entrepreneurial Journey

5 Steps to Fixing Your Relationship with Yourself

 

Travel

Basic Travel Tips for Self-Improvement Lovers

Air Travel Hacks: How To Find Business Or First Class Flight Deals

Work While Traveling: 6 Tips for Getting Things Done on The Road

How to Go on Your Dream Trip on a Small Budget

Extreme Budget Traveling: Quick Travel Hacks for Your Next Adventure

 

Health

Can’t Sleep? Here Are 7 Things You Can Do to Change That

7 Natural Stress Relievers That Will Improve The Quality of Your Life

Intermittent Fasting: It’s Not a Diet, It’s a Lifestyle Change

What The Okinawa People Do Differently to Live to 100

12 Evening Habits to Include in Your Night Routine for a Successful Tomorrow

 

Life Lessons

20 of The Deepest Existential Questions (And What I Think About Each)

50 Important Truths I’ve Learned About Life

Why Acceptance is The Answer to Most of Your Life’s Problems

Saying Yes to Less: The Art of Being Selective When It Comes to Your Time and Life

What is Lifelong Learning and Why Saying No to It is a Huge Mistake

 

Online Business

Online Business Ideas: How to Find Them and Where to Start

10 Things You Should Keep In Mind To Succeed As A Freelancer

10 Profitable Business Ideas for College Students

How to Create a Killer Instagram Account That Will Set You Up for Success

How To Create An App: A Step-by-Step Guide on Making Your First Mobile Application

 

Success

10 Proofs of The Connection Between Your Level of Success and Personal Development

The Only 10 Ways to Become Rich

How to Accomplish Goals Faster Than You Can Imagine and Never Lose Motivation

The 6 Things Every Millennial Should Do Early On for a Massively Successful Life

How to Be Adaptive When Things are Changing Fast

 

Confidence

3 Things That Helped Me Overcome Social Anxiety

The Ten Confidence Habits That Helped Me Increase Self-Esteem

8 Ways Other People and Stuff Suck The Self-Esteem Out of You

Stop Being Shy and Increase Confidence Today in These 3 Ways

4 Ways to Stop Fearing Being Judged and Start Living Your Life

 

Hope  you enjoyed this list.

What topics do you want to read more about on Let’s Reach Success in 2017?

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The Five Elements of Flawless Customer Experience 13

The Five Elements of Flawless Customer Experience

Providing a flawless customer experience is the ultimate goal for any business.

There’s a lot that goes into creating a customer experience that keeps your clients coming back for more. In fact, there’s so much involved that it can almost seem overwhelming.

However, providing a flawless customer experience becomes much easier when you approach the task through these five distinct elements:

Time
Understanding
Ownership of Emotions
The Unexpected
Follow-Through

Time

When it comes to your customers’ satisfaction, time is essential. Think of how a great experience at a new restaurant quickly sours if you’re left waiting for your food to arrive. Think of how your excitement over a great department store sale turns into frustration as you stand in line for what seems like hours.

Time is your most valuable resource and it is up to you to make sure you’re using your customers’ time wisely.

This is why restaurants have comfortable waiting areas with drinks and appetizers, or why airports have lounges with restaurants, shops, and even bars.

If your customers are being forced to wait for a service, make them feel as if their time spent is not wasted. The more positive drivers you offer customers, the less likely they are to grow dissatisfied with their experience.

Think of how you can implement this in your own business. Are there places where you can help fill customers’ time? Are there places where technology can be used to cut down on the time it takes to complete a task? Remember, it’s the customers’ time that should be valued, not your own.

Understanding

How to Use Content Marketing to Boost Your Business 6 Marketing Influencers You Must Follow

You must understand what your customers want, when they want it, and how.

While this may seem daunting, getting a better understanding of your customers doesn’t take millions of dollars, complex data analytics, and a degree in psychology. Instead, all it takes is a simple look. Watch their process, engage with them, ask them questions, and listen to them.  

How are customers interacting with your product? What’s the first thing they do when they enter your store? What’s the last thing they do before they leave? How long are they spending in each department? Do you notice anything that hampers their experience?

Take a look at your competitors. How are your potential customers interacting with them? What does this business offer that you don’t or vice versa? What is your, as Harvard Business School professor Clayton M. Christensen says, “job to be done?” What are your customers hiring your product or service to accomplish? Understand why your users are turning to your products.

Ownership of Emotions

Many companies have already taken hold of their customers’ emotions, though cynically. Subliminal advertising is a key example. However, the ownership of emotions does not have to be cynical. When used correctly, it can be the “holy grail” for companies.

Owning emotions begins with the aforementioned ability to understand. When you truly understand a customer’s choices and then act to make the experience better, you’re building a relationship of trust. That trust is the foundation of emotional ownership.

One way to build this trust is to reduce the “emotional” noise that surrounds your customers. Let them know that, even on their worst day, your business or product is there for them and that it will be a constant in their lives.

Think of restaurants and the long wait times you have to endure when they’re busy. Think of how angry—or “hangry”—you feel as you stand around, waiting for your table, and listening to your stomach growl. However, think of how some restaurants are able to reduce that emotional noise by serving you finger foods and drinks as you wait.

Also, seek to understand what emotionally motivates your customers.

Why should they be motivated to visit your store or use your product? To feel confident? Free? Unique? Secure? Successful? Research shows that all human beings are motivated by one of those factors.

The Unexpected

Experiences become stronger and more memorable when they’re accompanied by an element of surprise. Surprise can be addictive, which will only keep your customers coming back for more.

Think about mailing your customers or clients small packages with gifts and swag. Everyone loves to get mail and everyone loves free stuff, especially when it’s least expected.

A surprise doesn’t have to be a huge flash mob (though it could be!). Hand out snacks at your store. Is it a cold day? Give your customers hot chocolate or warm punch. Is it a client’s birthday? Send a card! Even a small note of thanks for a customer’s business is a nice little surprise.

The most important thing to remember: simply be sincere and don’t become predictable. Chocolates on hotel pillows were once a great surprise for guests. However, now that their wow-factor has faded, hotels are continuously trying to get back to the “unexpected.”

Follow-Through

You’ve made promises and established goals. The only thing that’s left is to follow through on them. This starts with creating your mission statement, one that you, your employees, and your customers can commit to it. This will define your customer experience.

Your mission statement must promise to impact yourself/your business, the community, or the world. It may commit to impacting one, or all three. However, whatever it promises, you must follow through on. Your customers’ trust, and thus their experience, depends on it.

More about these five elements can be discovered in Unforgettable: Designing Customer Experiences that Stick, to be published in 2018.

***
Kyle H. David has made a career in technology and entrepreneurship for nearly 20 years. In 2001, he formed The Kyle David Group, now KDG. Over the past 16 years, KDG has grown at a rapid pace, attracting clients ranging from the United States Senate to major financial institutions, international nonprofits, and Division I universities.