How to Get Away with a Business Opportunity That Many Have Eyes on 44

How to Get Away with a Business Opportunity That Many Have Eyes on

The following article is a guest post.

When you think of what business to create, you are looking for a business opportunity.

It means you are ready to invest in something, which has a potential to bring in profit. If you are an entrepreneur, this is your lifestyle. Every day, you are prospecting. You are finding ways to expand your market with less cost like a jobless person looking for a job.

You may probably have good products or services to offer, and you have some regular clients that you can depend on. However, this market base may not be enough to grow your business.

Entrepreneurs in New South Wales are actively participating in bidding for tenders NSW has on offer. Perhaps, you are thinking of doing the same in your district. This is one good example of looking for a good business opportunity.

There are many ways to find a business opportunity. You can’t just follow what the giant corporations are doing to expand their business. It’s because many entrepreneurs are also looking at the same opportunity. Otherwise, you should be the first to grab it before anyone else does.

Here is how:

Telemarketing

Opportunities will never knock on your door. You have to go out and get away with it like a bird snatching a worm from the ground.

You need to reach out to whoever can provide you with business. Telemarketing is one way to connect with your target client, whether it is a local government or a big company.

Of course, this is not the usual B2B telemarketing that most call centers and marketing companies do. You have to be creative in doing it. You can try some new methods like setting an appointment with whoever is the decision maker. It is not as easy as it sounds, but this is your goal.

If it requires you to go through levels of appointments from secretaries to first-line managers before reaching the decision maker, do it. In the end, all these people will help you when you happen to have established rapport with them.

Follow Them on Social Media

Nowadays, it is not any more difficult to get in touch with your prospects. Almost all businesses and establishments have a Facebook page. This is where they post what they need or are looking for.

One simple example is an ordinary user posting a message asking some friends and connections if they were to buy a certain thing. Another friend who happens to sell the same thing may grab the business opportunity.

At a macro level, it can also happen even on a Facebook page. Today, many government agencies post their bid offers on their official Facebook page.

It is up to you to monitor them. Just don’t stay with a narrow target. Follow as many institutions as possible.

Have a 24/7 Customer Support

As an entrepreneur, you are surely doing your best to promote your business online and offline. You advertise your products and services elsewhere. However, you are not sure if your campaigns are seen by your target clients.

What if one big client comes to you because you seem to provide better products or services compared to others? If you’re not there to respond to enquiries, you will lose such an opportunity.

The above tips are only a few of the many strategies you can implement to get away with business opportunities that others have eyes on. The key is to be aggressive in reaching your prospects, and the principle behind it is to be present anywhere and anytime along with anyone who can provide you with good opportunities.

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The Five Elements of Flawless Customer Experience 6

The Five Elements of Flawless Customer Experience

Providing a flawless customer experience is the ultimate goal for any business.

There’s a lot that goes into creating a customer experience that keeps your clients coming back for more. In fact, there’s so much involved that it can almost seem overwhelming.

However, providing a flawless customer experience becomes much easier when you approach the task through these five distinct elements:

Time
Understanding
Ownership of Emotions
The Unexpected
Follow-Through

Time

When it comes to your customers’ satisfaction, time is essential. Think of how a great experience at a new restaurant quickly sours if you’re left waiting for your food to arrive. Think of how your excitement over a great department store sale turns into frustration as you stand in line for what seems like hours.

Time is your most valuable resource and it is up to you to make sure you’re using your customers’ time wisely.

This is why restaurants have comfortable waiting areas with drinks and appetizers, or why airports have lounges with restaurants, shops, and even bars.

If your customers are being forced to wait for a service, make them feel as if their time spent is not wasted. The more positive drivers you offer customers, the less likely they are to grow dissatisfied with their experience.

Think of how you can implement this in your own business. Are there places where you can help fill customers’ time? Are there places where technology can be used to cut down on the time it takes to complete a task? Remember, it’s the customers’ time that should be valued, not your own.

Understanding

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You must understand what your customers want, when they want it, and how.

While this may seem daunting, getting a better understanding of your customers doesn’t take millions of dollars, complex data analytics, and a degree in psychology. Instead, all it takes is a simple look. Watch their process, engage with them, ask them questions, and listen to them.  

How are customers interacting with your product? What’s the first thing they do when they enter your store? What’s the last thing they do before they leave? How long are they spending in each department? Do you notice anything that hampers their experience?

Take a look at your competitors. How are your potential customers interacting with them? What does this business offer that you don’t or vice versa? What is your, as Harvard Business School professor Clayton M. Christensen says, “job to be done?” What are your customers hiring your product or service to accomplish? Understand why your users are turning to your products.

Ownership of Emotions

Many companies have already taken hold of their customers’ emotions, though cynically. Subliminal advertising is a key example. However, the ownership of emotions does not have to be cynical. When used correctly, it can be the “holy grail” for companies.

Owning emotions begins with the aforementioned ability to understand. When you truly understand a customer’s choices and then act to make the experience better, you’re building a relationship of trust. That trust is the foundation of emotional ownership.

One way to build this trust is to reduce the “emotional” noise that surrounds your customers. Let them know that, even on their worst day, your business or product is there for them and that it will be a constant in their lives.

Think of restaurants and the long wait times you have to endure when they’re busy. Think of how angry—or “hangry”—you feel as you stand around, waiting for your table, and listening to your stomach growl. However, think of how some restaurants are able to reduce that emotional noise by serving you finger foods and drinks as you wait.

Also, seek to understand what emotionally motivates your customers.

Why should they be motivated to visit your store or use your product? To feel confident? Free? Unique? Secure? Successful? Research shows that all human beings are motivated by one of those factors.

The Unexpected

Experiences become stronger and more memorable when they’re accompanied by an element of surprise. Surprise can be addictive, which will only keep your customers coming back for more.

Think about mailing your customers or clients small packages with gifts and swag. Everyone loves to get mail and everyone loves free stuff, especially when it’s least expected.

A surprise doesn’t have to be a huge flash mob (though it could be!). Hand out snacks at your store. Is it a cold day? Give your customers hot chocolate or warm punch. Is it a client’s birthday? Send a card! Even a small note of thanks for a customer’s business is a nice little surprise.

The most important thing to remember: simply be sincere and don’t become predictable. Chocolates on hotel pillows were once a great surprise for guests. However, now that their wow-factor has faded, hotels are continuously trying to get back to the “unexpected.”

Follow-Through

You’ve made promises and established goals. The only thing that’s left is to follow through on them. This starts with creating your mission statement, one that you, your employees, and your customers can commit to it. This will define your customer experience.

Your mission statement must promise to impact yourself/your business, the community, or the world. It may commit to impacting one, or all three. However, whatever it promises, you must follow through on. Your customers’ trust, and thus their experience, depends on it.

More about these five elements can be discovered in Unforgettable: Designing Customer Experiences that Stick, to be published in 2018.

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Kyle H. David has made a career in technology and entrepreneurship for nearly 20 years. In 2001, he formed The Kyle David Group, now KDG. Over the past 16 years, KDG has grown at a rapid pace, attracting clients ranging from the United States Senate to major financial institutions, international nonprofits, and Division I universities.