Complaining Without Being Rude: How to Stand Up for Your Consumer Rights 326

There’s a common commentary on modern life that accuses our generation of being cursed with a sense of entitlement – and it’s not entirely wrong. The truth of the situation, however, is more nuanced than that.

The following article is a guest post.

Yes, we live in an age of entitlement, and it’s not always pretty or justified. But in many cases, it’s tied to a sense of fairness and of lost humanity. Our corporate landscape is run on such cold and ultra-rational terms that it can be easy to feel that you don’t have a voice when you’ve been wronged on the high street or online – and it’s not surprising, when many of those who do stand up for themselves do so to no avail: 89% of us have moved on to a different company after a customer service nightmare, while 289 million social media complaints go unanswered every year.

But the problem isn’t the complaint: it’s how people are complaining.

And the first thing to do is to shed that vague feeling of entitlement, and get down to the brass tacks of your rights – and how they’ve been wronged.

So begin by making sure you do in fact have a case, and that you’re not just feeling red-faced because you’ve made a mistake.

Take a breath, and think about how the case looks from the company’s perspective. Then start compiling evidence and putting together your argument. The important thing is to know the ideal outcome you want, and the level of compromise you’re prepared to accept – otherwise, you’re just letting off hot air.

Next, target your complaint. Find the right person, in the right department, and the preferred mode of contact.

You’ll be talking to various other people along the way. So make sure to take their names and keep a record of the calls you’ve made, the time you made them, and how long you were kept waiting. If the first person you talk to can’t or won’t help you, ask to speak to a supervisor. If necessary, this pattern can continue to the top.

But that’s not to say you should go in all guns blazing. You are likely to a get a more favorable outcome if you are friendly and reasonable.

Most of the people you speak to will be getting paid by the hour. They just want to process things as smoothly as possible and get on with their lives. They’re probably not to blame for whatever you’re complaining about. But they can make things more difficult for you if you don’t treat them with respect.

Making a rational yet human approach like this should help you get results. But if you find you’re banging your head against a wall, you might want to try some of the next-level ideas in this new visual guide to complaining, from NetCredit.

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5 Ways to Boost Your Business Revenue 7

5 Ways to Boost Your Business Revenue

Every business strives to increase their profit margin to run their operations, expand services and offer more to the customers. But this is easier said than done, especially in today’s environment where competition is stiff.

Businesses don’t foster if they don’t get enough sales and when there aren’t enough sales, the revenue is bound to decline. However, that’s not something which cannot be changed. It takes a few effective strategies and creativity to bring in more sales and boost your business revenue.

Here are 5 ways to boost your business’ revenue:

1. Invest in Online Marketing

A smart move to capture the audience and generate sales is to target people over the internet.

There are more than 3.2 million active users who use the internet, and the number is only growing with more and more people now having access to the web.

These people are your target audience and you only need to reach them to be able to give your business a boost. However, simply spending money to market a business won’t bear much fruit, marketing needs to be done in the right manner.

Social media is a savior that has been providing businesses with the countless advantages they’ve been dreaming about. The best thing about it is that there’s little to no investment when it comes to engaging with customers on social media.

As per statistics, it only takes 5 engagements and creative/informative posts on Twitter and Facebook to do the magic and attract users to your business.

Social media can help bring audience to you, but then it’s up to your services and products to convert them into successful sales and earn good revenue.

2. Automate Processes Where Possible

What is Benchmarking Analysis and How Can It Benefit Your Business

How you manage your business gets to play a very important role in how much money you make or how much money you save.

For example, a business having a manual system of taking orders, keeping track of sales information and maintaining inventory will face time-related issues and increased costs. This can be solved by automating business processes where applicable.

A lot of businesses prefer to use an inventory management software to automate processes. Such tools help to reduce overhead costs, speed up processes, decrease complexity and in the end, increase revenue by speeding up the overall flow of the business.

3. Listen to The Customers

Increasing business revenue requires to look into a lot of things but most importantly, it requires to make the customers content with your products/services.

A lot of businesses make the mistake of not delivering what the buyers need. Hence, they keep on losing customership, get lesser sales and the revenue keeps on dropping.

Nokia is a good example of this. The company did not change with changing times and today is at the bottom.

If you’re a small business looking for ways to grow then it is time to add new products to your arsenal. You can engage with customers by creating polls on your social media profiles and determine what they need.

Mature businesses should also engage with customers to determine if the products they’re offering are enough or do they need to replace a few old ones with new ones.

4. Target Custom Audience

One of the fastest ways to generate revenue is to talk to customers who are interested in your products. SEO can help you find such customers if you optimize the content for a relevant audience.

Hire SEO professionals to target a custom audience so that you can have increased sales and generate more revenue than before.

5. Offer Discounts

There is a large number of people who look for discounts on various products and services.

In fact, about 20% people agree that there is a high chance of them buying a product – even if they do not need it – if the product is offered at discounted rates.