What You Should Know About Food Addiction 37

What You Should Know About Food Addiction

The following article is a guest post.

For many years, people believed that only powerful drugs and alcohol become the objects of a person’s addiction. With the aid of technology and deeper research, however, it’s been shown that there are pleasurable activities (such as shopping, sex, and gambling) can have a similar effect on the brain.

But did you know that there’s an even more dangerous addiction?

Every day we buy, cook, and eat food as a way of sustenance. But there are people who consume a large amount of unhealthy food, despite knowing that it’s causing them great harm. This is called food addiction. This condition is one of the reasons why some people just can’t lose weight no matter how hard they try: the battle isn’t with the food, but with their addiction to it.

How can food be addictive?

There are certain types of food that have an effect on the brain and can pave the way for food addiction. Other than these substances, food addiction is no different from a drug addiction. But instead of drugs or alcohol, food addicts satisfy their cravings by finishing off a large amount of junk food in one sitting.

Pleasure, Tolerance, Compulsion

The reason junk food can be so addictive is because their ingredients have a potent effect on the part of the brain that’s responsible for releasing a neurotransmitter called dopamine. Dopamine is released during situations that give us great happiness or pleasure. It also motivates a person to seek out the same pleasurable activities that trigger the release of this molecule.

Basically, if something feels good, your brain wants more of it. The substances that can release a high amount of dopamine include sugar, fat, salt, and wheat.

The presence of comfort foods in your body triggers your brain to relive memories or feelings of happier and better times. Repeating a pleasurable action causes more dopamine to be released into your system. This overloads the reward circuit in the brain, so the brain reacts to the continuous surge by removing some of the hormone’s receptors.

Because you have fewer receptors, you need to consume more to achieve the same level of pleasure. This cycle is what jumpstarts the addiction. The craving can get to the point where you feel unhappy without eating junk food, a similar reaction to the withdrawal symptoms experienced by addicts.

Get Help: Handling Food Addiction

If you or someone you know is suffering from a food addiction, the first step you should take is to ask for help. The most important thing to remember is that people with addictions are not a failure, and they can learn how to control their cravings. Sometimes it just takes a different approach to beat it.

After that, the person suffering from food addiction can be referred to a doctor, nutritionist, or psychologist who can help the patient break away from the cycle. Many clinics in Michigan, Arizona, and California also offer personalized nutrition programs that will help the patient achieve a better quality of life after kicking the compulsion to eat excessively.

It’s important to get a grip on food addiction and rectify its effects on the body before the patient suffers from diseases caused by weight gain and the overconsumption of sugar and junk food.

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The Five Elements of Flawless Customer Experience 6

The Five Elements of Flawless Customer Experience

Providing a flawless customer experience is the ultimate goal for any business.

There’s a lot that goes into creating a customer experience that keeps your clients coming back for more. In fact, there’s so much involved that it can almost seem overwhelming.

However, providing a flawless customer experience becomes much easier when you approach the task through these five distinct elements:

Time
Understanding
Ownership of Emotions
The Unexpected
Follow-Through

Time

When it comes to your customers’ satisfaction, time is essential. Think of how a great experience at a new restaurant quickly sours if you’re left waiting for your food to arrive. Think of how your excitement over a great department store sale turns into frustration as you stand in line for what seems like hours.

Time is your most valuable resource and it is up to you to make sure you’re using your customers’ time wisely.

This is why restaurants have comfortable waiting areas with drinks and appetizers, or why airports have lounges with restaurants, shops, and even bars.

If your customers are being forced to wait for a service, make them feel as if their time spent is not wasted. The more positive drivers you offer customers, the less likely they are to grow dissatisfied with their experience.

Think of how you can implement this in your own business. Are there places where you can help fill customers’ time? Are there places where technology can be used to cut down on the time it takes to complete a task? Remember, it’s the customers’ time that should be valued, not your own.

Understanding

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You must understand what your customers want, when they want it, and how.

While this may seem daunting, getting a better understanding of your customers doesn’t take millions of dollars, complex data analytics, and a degree in psychology. Instead, all it takes is a simple look. Watch their process, engage with them, ask them questions, and listen to them.  

How are customers interacting with your product? What’s the first thing they do when they enter your store? What’s the last thing they do before they leave? How long are they spending in each department? Do you notice anything that hampers their experience?

Take a look at your competitors. How are your potential customers interacting with them? What does this business offer that you don’t or vice versa? What is your, as Harvard Business School professor Clayton M. Christensen says, “job to be done?” What are your customers hiring your product or service to accomplish? Understand why your users are turning to your products.

Ownership of Emotions

Many companies have already taken hold of their customers’ emotions, though cynically. Subliminal advertising is a key example. However, the ownership of emotions does not have to be cynical. When used correctly, it can be the “holy grail” for companies.

Owning emotions begins with the aforementioned ability to understand. When you truly understand a customer’s choices and then act to make the experience better, you’re building a relationship of trust. That trust is the foundation of emotional ownership.

One way to build this trust is to reduce the “emotional” noise that surrounds your customers. Let them know that, even on their worst day, your business or product is there for them and that it will be a constant in their lives.

Think of restaurants and the long wait times you have to endure when they’re busy. Think of how angry—or “hangry”—you feel as you stand around, waiting for your table, and listening to your stomach growl. However, think of how some restaurants are able to reduce that emotional noise by serving you finger foods and drinks as you wait.

Also, seek to understand what emotionally motivates your customers.

Why should they be motivated to visit your store or use your product? To feel confident? Free? Unique? Secure? Successful? Research shows that all human beings are motivated by one of those factors.

The Unexpected

Experiences become stronger and more memorable when they’re accompanied by an element of surprise. Surprise can be addictive, which will only keep your customers coming back for more.

Think about mailing your customers or clients small packages with gifts and swag. Everyone loves to get mail and everyone loves free stuff, especially when it’s least expected.

A surprise doesn’t have to be a huge flash mob (though it could be!). Hand out snacks at your store. Is it a cold day? Give your customers hot chocolate or warm punch. Is it a client’s birthday? Send a card! Even a small note of thanks for a customer’s business is a nice little surprise.

The most important thing to remember: simply be sincere and don’t become predictable. Chocolates on hotel pillows were once a great surprise for guests. However, now that their wow-factor has faded, hotels are continuously trying to get back to the “unexpected.”

Follow-Through

You’ve made promises and established goals. The only thing that’s left is to follow through on them. This starts with creating your mission statement, one that you, your employees, and your customers can commit to it. This will define your customer experience.

Your mission statement must promise to impact yourself/your business, the community, or the world. It may commit to impacting one, or all three. However, whatever it promises, you must follow through on. Your customers’ trust, and thus their experience, depends on it.

More about these five elements can be discovered in Unforgettable: Designing Customer Experiences that Stick, to be published in 2018.

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Kyle H. David has made a career in technology and entrepreneurship for nearly 20 years. In 2001, he formed The Kyle David Group, now KDG. Over the past 16 years, KDG has grown at a rapid pace, attracting clients ranging from the United States Senate to major financial institutions, international nonprofits, and Division I universities.