LRS 103: How to Have a Successful Podcast: Tips from The Best 59

How to Have a Successful Podcast: Tips from The Best - the lets reach success podcast

Thanks for joining me for another dose of inspiration and action from the most successful people in different fields here on The Let’s Reach Success Podcast.

Today I will talk about podcasting. Still not many bloggers or online business owners have given this a chance. But I do believe it’s a great addition to your brand and something you can enjoy, a new skill you can build, and a fantastic way to find new fans, build an audience and gain exposure.

You also get to connect with listeners on a more personal level as letting them hear your voice is better than just communicating through written content.

The final step is video, but it’s something many people don’t feel comfortable with. The best strategy, though, is combining all of these.

Which means writing, talking and making videos about your field so that you can be on all big platforms such as iTunes and YouTube, and let people choose how they want to learn things from you.

Anyways, today I wanna share some good tips on how to launch and grow a podcast and become known in your niche.

Most often this won’t be for the money, but the benefits are still enough. I will share advice from some of my most favorite entrepreneurs online, whose podcasts you’re probably pretty familiar with. That’s Tim Ferriss with the #1 business podcast on iTunes the Tim Ferriss Show, and Pat Flynn, host of the Smart Passive Income Podcast. Both of these people started it on the side, along with all the other things they were doing on their sites. And today their shows are the biggest part of their business growth and authority.

The third person I wanna cite in this episode of the podcast is Noah Kagan, who just recently launched his show Noah Kagan Presents. There he gathers other favorite entrepreneurs and asks them to share their success stories. That really seems to be our favorite format, doesn’t it?

He built a few solid businesses first and his personal brand is gaining enough attention. So publishing the first episodes of the show was sure to grab attention and regular listeners. It’s going pretty well now.

Okay, so if you’re thinking of finally starting your own show (which isn’t as hard as some people think), or have one already but wanna change direction and be a better podcaster, today’s episode will help you.

Learn how to launch and grow a successful podcast.

  • The mindset Tim Ferriss developed when starting his podcast [3:04]
  • His best tips for podcasters on format, sponsors, etc. [6:35]
  • Why Pat Flynn waited for a year and a half before launching his podcast [10:12]
  • A look inside Noah Kagan’s podcast launch that brought 10K listeners in one month [15:30]

People mentioned on the show

Their shows:

Resources to check out

Check out ‘How to Have a Successful Podcast: Tips from The Best’ on YouTube

Listening options:

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• Subscribe on your Android device.
• RSS feed

Thanks for listening.

Glad you joined me on the podcast today. If you want to hear a particular topic on it, leave a comment below and I’ll make sure I cover it in the future.
Also, if you enjoyed it, please share it using the social media buttons you see on the left.

And finally, please leave an honest review for The LRS Podcast on iTunes. You’ll help a lot with the rankings for the show and I’ll appreciate it.

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The Five Elements of Flawless Customer Experience 10

The Five Elements of Flawless Customer Experience

Providing a flawless customer experience is the ultimate goal for any business.

There’s a lot that goes into creating a customer experience that keeps your clients coming back for more. In fact, there’s so much involved that it can almost seem overwhelming.

However, providing a flawless customer experience becomes much easier when you approach the task through these five distinct elements:

Time
Understanding
Ownership of Emotions
The Unexpected
Follow-Through

Time

When it comes to your customers’ satisfaction, time is essential. Think of how a great experience at a new restaurant quickly sours if you’re left waiting for your food to arrive. Think of how your excitement over a great department store sale turns into frustration as you stand in line for what seems like hours.

Time is your most valuable resource and it is up to you to make sure you’re using your customers’ time wisely.

This is why restaurants have comfortable waiting areas with drinks and appetizers, or why airports have lounges with restaurants, shops, and even bars.

If your customers are being forced to wait for a service, make them feel as if their time spent is not wasted. The more positive drivers you offer customers, the less likely they are to grow dissatisfied with their experience.

Think of how you can implement this in your own business. Are there places where you can help fill customers’ time? Are there places where technology can be used to cut down on the time it takes to complete a task? Remember, it’s the customers’ time that should be valued, not your own.

Understanding

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You must understand what your customers want, when they want it, and how.

While this may seem daunting, getting a better understanding of your customers doesn’t take millions of dollars, complex data analytics, and a degree in psychology. Instead, all it takes is a simple look. Watch their process, engage with them, ask them questions, and listen to them.  

How are customers interacting with your product? What’s the first thing they do when they enter your store? What’s the last thing they do before they leave? How long are they spending in each department? Do you notice anything that hampers their experience?

Take a look at your competitors. How are your potential customers interacting with them? What does this business offer that you don’t or vice versa? What is your, as Harvard Business School professor Clayton M. Christensen says, “job to be done?” What are your customers hiring your product or service to accomplish? Understand why your users are turning to your products.

Ownership of Emotions

Many companies have already taken hold of their customers’ emotions, though cynically. Subliminal advertising is a key example. However, the ownership of emotions does not have to be cynical. When used correctly, it can be the “holy grail” for companies.

Owning emotions begins with the aforementioned ability to understand. When you truly understand a customer’s choices and then act to make the experience better, you’re building a relationship of trust. That trust is the foundation of emotional ownership.

One way to build this trust is to reduce the “emotional” noise that surrounds your customers. Let them know that, even on their worst day, your business or product is there for them and that it will be a constant in their lives.

Think of restaurants and the long wait times you have to endure when they’re busy. Think of how angry—or “hangry”—you feel as you stand around, waiting for your table, and listening to your stomach growl. However, think of how some restaurants are able to reduce that emotional noise by serving you finger foods and drinks as you wait.

Also, seek to understand what emotionally motivates your customers.

Why should they be motivated to visit your store or use your product? To feel confident? Free? Unique? Secure? Successful? Research shows that all human beings are motivated by one of those factors.

The Unexpected

Experiences become stronger and more memorable when they’re accompanied by an element of surprise. Surprise can be addictive, which will only keep your customers coming back for more.

Think about mailing your customers or clients small packages with gifts and swag. Everyone loves to get mail and everyone loves free stuff, especially when it’s least expected.

A surprise doesn’t have to be a huge flash mob (though it could be!). Hand out snacks at your store. Is it a cold day? Give your customers hot chocolate or warm punch. Is it a client’s birthday? Send a card! Even a small note of thanks for a customer’s business is a nice little surprise.

The most important thing to remember: simply be sincere and don’t become predictable. Chocolates on hotel pillows were once a great surprise for guests. However, now that their wow-factor has faded, hotels are continuously trying to get back to the “unexpected.”

Follow-Through

You’ve made promises and established goals. The only thing that’s left is to follow through on them. This starts with creating your mission statement, one that you, your employees, and your customers can commit to it. This will define your customer experience.

Your mission statement must promise to impact yourself/your business, the community, or the world. It may commit to impacting one, or all three. However, whatever it promises, you must follow through on. Your customers’ trust, and thus their experience, depends on it.

More about these five elements can be discovered in Unforgettable: Designing Customer Experiences that Stick, to be published in 2018.

***
Kyle H. David has made a career in technology and entrepreneurship for nearly 20 years. In 2001, he formed The Kyle David Group, now KDG. Over the past 16 years, KDG has grown at a rapid pace, attracting clients ranging from the United States Senate to major financial institutions, international nonprofits, and Division I universities.