The Psychology of Gifting Flowers and Why It Works 72

The Psychology of Gifting Flowers and Why It Works

There’s psychology and deeper meaning behind anything in life.

We often do things on autopilot, or don’t really pay attention to the details. But the small things turn out to be the biggest in the long run.

The same goes for flowers.

When gifting or receiving, have you thought of why this exact bouquet? When looking longer at a certain sort of flower, have you asked yourself what it means that this exact one appeals to you more than the rest? When entering a home that’s decorated with flowers in particular colors, do you notice the effect they have on you?

Well, all that’s basic psychology. Let’s see what it means and why it’s more powerful than we give it credit for:

Flowers Boost Happiness and Emotional Health

You know that being in nature is great for your health, but did you know that even one flower can instantly make you or someone else feel better?

That’s one of the many reasons why it’s a great idea for a gift, be it to your mother, a friend, a partner, or just as an act of kindness to a neighbor or an old person you respect.

What’s more, gifting flowers to someone who’s upset, depressed, anxious, stressed, or even sick, can be a game-changer.

A study found that the patients in hospitals who received more flowers, or just had flowers in their rooms, actually needed less painkillers and were in a more positive mood than those from other rooms with no plants.

Flowers Have a Say in a Relationship

Often expressing your feelings through flowers is much more effective for showing love and kindness than using your words.

Gifting someone flowers is a way to get closer to their heart, as study suggests. It evokes romantic feelings in the receiver.

He or she sees that you care, and this one gesture is more powerful than just saying the same.

So don’t skip flowers on Valentine’s Day anymore. When you see a loved one feeling bad, choose to do this instead of saying nothing, or asking them what’s wrong.

Anniversary roses can keep your marriage on track over the years if you make it a tradition. That’s how powerful the right type of flowers can be.

What The Color Choice Says

The next psychological aspect of flower gifting is the choice of color. Each color has a different effect on us, and so we should carefully decide what to give depending on the occasion or what our goal is.

Colors influence the mind, so we shouldn’t just grab the first bouquet we see.

Instead, we should be aware of the symbolism behind each:

Red is the color of passion and it’s a surefire way to show someone you have romantic feelings.

Pastel, soft and creamy colors, on the other hand, are more about friendship. They are pleasant to look at and evoke comfort in the receiver, together with warm feelings towards you.

To calm someone down, use green as it symbolizes harmony and balance. It makes us feel protected.

Blue is another solution for such situations. It’s peaceful.

White flowers are ideal to show that your love is pure, or for someone innocent and elegant.

So that’s how flowers affect us in more than one way.

The next time you buy some for a loved one, be selective and do it right to evoke the ideal emotions in them and strengthen your relationship.

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The Five Elements of Flawless Customer Experience 10

The Five Elements of Flawless Customer Experience

Providing a flawless customer experience is the ultimate goal for any business.

There’s a lot that goes into creating a customer experience that keeps your clients coming back for more. In fact, there’s so much involved that it can almost seem overwhelming.

However, providing a flawless customer experience becomes much easier when you approach the task through these five distinct elements:

Time
Understanding
Ownership of Emotions
The Unexpected
Follow-Through

Time

When it comes to your customers’ satisfaction, time is essential. Think of how a great experience at a new restaurant quickly sours if you’re left waiting for your food to arrive. Think of how your excitement over a great department store sale turns into frustration as you stand in line for what seems like hours.

Time is your most valuable resource and it is up to you to make sure you’re using your customers’ time wisely.

This is why restaurants have comfortable waiting areas with drinks and appetizers, or why airports have lounges with restaurants, shops, and even bars.

If your customers are being forced to wait for a service, make them feel as if their time spent is not wasted. The more positive drivers you offer customers, the less likely they are to grow dissatisfied with their experience.

Think of how you can implement this in your own business. Are there places where you can help fill customers’ time? Are there places where technology can be used to cut down on the time it takes to complete a task? Remember, it’s the customers’ time that should be valued, not your own.

Understanding

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You must understand what your customers want, when they want it, and how.

While this may seem daunting, getting a better understanding of your customers doesn’t take millions of dollars, complex data analytics, and a degree in psychology. Instead, all it takes is a simple look. Watch their process, engage with them, ask them questions, and listen to them.  

How are customers interacting with your product? What’s the first thing they do when they enter your store? What’s the last thing they do before they leave? How long are they spending in each department? Do you notice anything that hampers their experience?

Take a look at your competitors. How are your potential customers interacting with them? What does this business offer that you don’t or vice versa? What is your, as Harvard Business School professor Clayton M. Christensen says, “job to be done?” What are your customers hiring your product or service to accomplish? Understand why your users are turning to your products.

Ownership of Emotions

Many companies have already taken hold of their customers’ emotions, though cynically. Subliminal advertising is a key example. However, the ownership of emotions does not have to be cynical. When used correctly, it can be the “holy grail” for companies.

Owning emotions begins with the aforementioned ability to understand. When you truly understand a customer’s choices and then act to make the experience better, you’re building a relationship of trust. That trust is the foundation of emotional ownership.

One way to build this trust is to reduce the “emotional” noise that surrounds your customers. Let them know that, even on their worst day, your business or product is there for them and that it will be a constant in their lives.

Think of restaurants and the long wait times you have to endure when they’re busy. Think of how angry—or “hangry”—you feel as you stand around, waiting for your table, and listening to your stomach growl. However, think of how some restaurants are able to reduce that emotional noise by serving you finger foods and drinks as you wait.

Also, seek to understand what emotionally motivates your customers.

Why should they be motivated to visit your store or use your product? To feel confident? Free? Unique? Secure? Successful? Research shows that all human beings are motivated by one of those factors.

The Unexpected

Experiences become stronger and more memorable when they’re accompanied by an element of surprise. Surprise can be addictive, which will only keep your customers coming back for more.

Think about mailing your customers or clients small packages with gifts and swag. Everyone loves to get mail and everyone loves free stuff, especially when it’s least expected.

A surprise doesn’t have to be a huge flash mob (though it could be!). Hand out snacks at your store. Is it a cold day? Give your customers hot chocolate or warm punch. Is it a client’s birthday? Send a card! Even a small note of thanks for a customer’s business is a nice little surprise.

The most important thing to remember: simply be sincere and don’t become predictable. Chocolates on hotel pillows were once a great surprise for guests. However, now that their wow-factor has faded, hotels are continuously trying to get back to the “unexpected.”

Follow-Through

You’ve made promises and established goals. The only thing that’s left is to follow through on them. This starts with creating your mission statement, one that you, your employees, and your customers can commit to it. This will define your customer experience.

Your mission statement must promise to impact yourself/your business, the community, or the world. It may commit to impacting one, or all three. However, whatever it promises, you must follow through on. Your customers’ trust, and thus their experience, depends on it.

More about these five elements can be discovered in Unforgettable: Designing Customer Experiences that Stick, to be published in 2018.

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Kyle H. David has made a career in technology and entrepreneurship for nearly 20 years. In 2001, he formed The Kyle David Group, now KDG. Over the past 16 years, KDG has grown at a rapid pace, attracting clients ranging from the United States Senate to major financial institutions, international nonprofits, and Division I universities.