Settle Your Debts Now with The Top Debt Relaxation Firms 38

5 Tips Every Credit Card Holder Needs to Know

This post was written by Nidhi Mahajan.

Debt is a big support for your business, but when time comes to repay the same, you find it to be alarming.

However, there is no need to give a rethink on the same, since different firms are coming up with a better solution for you. Just go through the details of the best debt consolidation companies and then support yourself with the same.

Top Debt relaxation firms

Here are the top firms that gained popularity among the customers. You can go through their attributes and get support from there on:

  • National debt relief.

This is the firm that is approved the most by the customers.

It is  covering some of the core areas, which customers seek and for that it has been rated with 9.55 points out of 10. Costs and fees is also not that much high in this case, making it easy for the customers to get high end support.

  • New era debt solution, 

It is one of the best debt solution firm for you and is ranked at the top itself. It comes at the second position after National, with a small difference of 0.1 points than the former.

However, you will have to bear charges more in this case, however customer attrition rate is much more here.

  • Accredited Debt Relief. 

This firm is suitable in all possible ways. Ranking is neck to neck with the earlier two firms, but pricing here is much less than them. This makes it a better choice for many of the customers. This firm almost allows everyone to avail the service.

  • Freedom Debt Relief,

This firm is the best competitor to the Accredited firm. The only difference lies in the release of the loan eligibility that it asks for. It is near to 10% less than that of the earlier mentioned firms.

  • Pacific Debt.

This firms asks more from the customers, but allows eligibility to more clients. Its ranking is quite low, especially for the minimized customer experience.

  • DebtMerica.

This firm is well behind in ranks, but it is new in the market. It is growing at a faster pace and within a short time, it came up in the front list. So, you can well understand the potential of the firm.

  • Curadebt.

This company has been reviewed less and low in rank as well. However, the ranking of the site although low, pricing and charges are very much friendly. You can avail the service easily, if you are looking to pay less for debt relaxation.

  • Premier Debt Help. 

This one if another top ranked debt firm, where becoming eligible is just too easy.

The firm is excellent in its costing and friendly for all customers too. In terms of customer service too, this is one of the top firm. So, it is one of the best choices for you.

  • Superior Debt Relief.

If you are looking for low packages, this can be the ideal choice for you. Eligibility criteria is also standard, but charges is really half than that of the top firms.

  • Oak View law group. 

This is a firm that is confined to few consumers only. However, charges it applies is very much low and perfect for your crisis moment.

Choose any of the firms that are stated above and get relaxation. All the noted companies are among the best debt consolidation companies.

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The Five Elements of Flawless Customer Experience 11

The Five Elements of Flawless Customer Experience

Providing a flawless customer experience is the ultimate goal for any business.

There’s a lot that goes into creating a customer experience that keeps your clients coming back for more. In fact, there’s so much involved that it can almost seem overwhelming.

However, providing a flawless customer experience becomes much easier when you approach the task through these five distinct elements:

Time
Understanding
Ownership of Emotions
The Unexpected
Follow-Through

Time

When it comes to your customers’ satisfaction, time is essential. Think of how a great experience at a new restaurant quickly sours if you’re left waiting for your food to arrive. Think of how your excitement over a great department store sale turns into frustration as you stand in line for what seems like hours.

Time is your most valuable resource and it is up to you to make sure you’re using your customers’ time wisely.

This is why restaurants have comfortable waiting areas with drinks and appetizers, or why airports have lounges with restaurants, shops, and even bars.

If your customers are being forced to wait for a service, make them feel as if their time spent is not wasted. The more positive drivers you offer customers, the less likely they are to grow dissatisfied with their experience.

Think of how you can implement this in your own business. Are there places where you can help fill customers’ time? Are there places where technology can be used to cut down on the time it takes to complete a task? Remember, it’s the customers’ time that should be valued, not your own.

Understanding

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You must understand what your customers want, when they want it, and how.

While this may seem daunting, getting a better understanding of your customers doesn’t take millions of dollars, complex data analytics, and a degree in psychology. Instead, all it takes is a simple look. Watch their process, engage with them, ask them questions, and listen to them.  

How are customers interacting with your product? What’s the first thing they do when they enter your store? What’s the last thing they do before they leave? How long are they spending in each department? Do you notice anything that hampers their experience?

Take a look at your competitors. How are your potential customers interacting with them? What does this business offer that you don’t or vice versa? What is your, as Harvard Business School professor Clayton M. Christensen says, “job to be done?” What are your customers hiring your product or service to accomplish? Understand why your users are turning to your products.

Ownership of Emotions

Many companies have already taken hold of their customers’ emotions, though cynically. Subliminal advertising is a key example. However, the ownership of emotions does not have to be cynical. When used correctly, it can be the “holy grail” for companies.

Owning emotions begins with the aforementioned ability to understand. When you truly understand a customer’s choices and then act to make the experience better, you’re building a relationship of trust. That trust is the foundation of emotional ownership.

One way to build this trust is to reduce the “emotional” noise that surrounds your customers. Let them know that, even on their worst day, your business or product is there for them and that it will be a constant in their lives.

Think of restaurants and the long wait times you have to endure when they’re busy. Think of how angry—or “hangry”—you feel as you stand around, waiting for your table, and listening to your stomach growl. However, think of how some restaurants are able to reduce that emotional noise by serving you finger foods and drinks as you wait.

Also, seek to understand what emotionally motivates your customers.

Why should they be motivated to visit your store or use your product? To feel confident? Free? Unique? Secure? Successful? Research shows that all human beings are motivated by one of those factors.

The Unexpected

Experiences become stronger and more memorable when they’re accompanied by an element of surprise. Surprise can be addictive, which will only keep your customers coming back for more.

Think about mailing your customers or clients small packages with gifts and swag. Everyone loves to get mail and everyone loves free stuff, especially when it’s least expected.

A surprise doesn’t have to be a huge flash mob (though it could be!). Hand out snacks at your store. Is it a cold day? Give your customers hot chocolate or warm punch. Is it a client’s birthday? Send a card! Even a small note of thanks for a customer’s business is a nice little surprise.

The most important thing to remember: simply be sincere and don’t become predictable. Chocolates on hotel pillows were once a great surprise for guests. However, now that their wow-factor has faded, hotels are continuously trying to get back to the “unexpected.”

Follow-Through

You’ve made promises and established goals. The only thing that’s left is to follow through on them. This starts with creating your mission statement, one that you, your employees, and your customers can commit to it. This will define your customer experience.

Your mission statement must promise to impact yourself/your business, the community, or the world. It may commit to impacting one, or all three. However, whatever it promises, you must follow through on. Your customers’ trust, and thus their experience, depends on it.

More about these five elements can be discovered in Unforgettable: Designing Customer Experiences that Stick, to be published in 2018.

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Kyle H. David has made a career in technology and entrepreneurship for nearly 20 years. In 2001, he formed The Kyle David Group, now KDG. Over the past 16 years, KDG has grown at a rapid pace, attracting clients ranging from the United States Senate to major financial institutions, international nonprofits, and Division I universities.