These Tips Will Help You Stay Positive in Difficult Times 71

how to stay positive in difficult times - infographic

This is a guest post by Rebecca from Self Development secrets, an author, entrepreneur and most of all a wife and mother of 2. What she enjoys the most is helping normal people reach their full potential.

Giving negative thoughts free rein in your head can cause a serious adverse impact on your health and general well-being. Positive thoughts can have the opposite impact.

Positive thinking can help reduce stress and give you a better attitude that will help you deal with issues as they pop up in your life.

Here are some tips on how to stay positive:

Don’t Dwell on the Problem.

When you have a recurring problem or issue that is hovering over you like a cloud, it’s not always a good idea to dwell on it.

While you can’t ignore your problems, you should consider taking a break to take your mind off the problem. It can give you clarity regarding the problem and help you come up with a solution.

Finding Solutions.

Once you’re ready to face the problem or issue, it’s all about how you approach a resolution.

Instead of having a meeting with co-workers, employees or family members where you focus on the negative issue, make the focus of the meeting finding a solution to the problem. The solution will depend on the problem and the person involved. You can invite others to help you find the solution too.

The Positives in Your Life.

If you can surround yourself with positive people with optimistic values, they’ll keep you on track.

It’s easy to slip into negativity if you’re surrounded by negative people. If you’re the negative person in your group, try to absorb the energy and mindset of the others around you to start becoming more positive in your life. 

Exercise a Positive Mindset.

You can do this by making sure you’re giving yourself time to de-stress from life’s negative moments.

You can read inspirational posts or books, visit a yoga class or learn to meditate. Take some time each day to clear your mind and practice being positive.

When life’s bad moments hit, you’ll be more prepared to handle them.

Your Growth as a Positive Individual.

It can be tough to find the positive in bad situations, and often, it’s more about how you let it impact you.

You don’t have to be upbeat and happy about a bad situation, but it’s vital that you keep yourself from becoming too negative.

This takes time and practice.

Consider How Blessed and Lucky You Are.

Focusing on the positives in your life like family, friends and other loved ones can combat negative emotions or situations. They can be the focus instead of the negatives.

This Will Pass.

As with everything in life, even the bad situations filled with negativity will pass.

Whether it’s a lost relationship, death of a loved one or a lost job, you will find that time helps heal the loss. In the case of the job and relationship, you might find one that is better down the road.

Focus on Goals.

When you have goals, a minor setback won’t be enough to stop you.

You can reset your goals or refocus on them to get through the bad patch. It’s actually easier to reassert your focus when you have a goal. It could be work-related or have to do with your personal goal of being less stressed in your life.

While you might not always be successful, keeping positive gets easier in time as you practice and arm yourself with the right skills. Practice yoga, meditation or clearing your mind of issues. Surround yourself with positive people and keep focused on your goals.

And here’s an infographic on how to keep it positive no matter what by Self Development Secrets:

stay positive infographic letsreachsuccess.com

 

What about you? How do you stay positive in difficult times?

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The Five Elements of Flawless Customer Experience 11

The Five Elements of Flawless Customer Experience

Providing a flawless customer experience is the ultimate goal for any business.

There’s a lot that goes into creating a customer experience that keeps your clients coming back for more. In fact, there’s so much involved that it can almost seem overwhelming.

However, providing a flawless customer experience becomes much easier when you approach the task through these five distinct elements:

Time
Understanding
Ownership of Emotions
The Unexpected
Follow-Through

Time

When it comes to your customers’ satisfaction, time is essential. Think of how a great experience at a new restaurant quickly sours if you’re left waiting for your food to arrive. Think of how your excitement over a great department store sale turns into frustration as you stand in line for what seems like hours.

Time is your most valuable resource and it is up to you to make sure you’re using your customers’ time wisely.

This is why restaurants have comfortable waiting areas with drinks and appetizers, or why airports have lounges with restaurants, shops, and even bars.

If your customers are being forced to wait for a service, make them feel as if their time spent is not wasted. The more positive drivers you offer customers, the less likely they are to grow dissatisfied with their experience.

Think of how you can implement this in your own business. Are there places where you can help fill customers’ time? Are there places where technology can be used to cut down on the time it takes to complete a task? Remember, it’s the customers’ time that should be valued, not your own.

Understanding

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You must understand what your customers want, when they want it, and how.

While this may seem daunting, getting a better understanding of your customers doesn’t take millions of dollars, complex data analytics, and a degree in psychology. Instead, all it takes is a simple look. Watch their process, engage with them, ask them questions, and listen to them.  

How are customers interacting with your product? What’s the first thing they do when they enter your store? What’s the last thing they do before they leave? How long are they spending in each department? Do you notice anything that hampers their experience?

Take a look at your competitors. How are your potential customers interacting with them? What does this business offer that you don’t or vice versa? What is your, as Harvard Business School professor Clayton M. Christensen says, “job to be done?” What are your customers hiring your product or service to accomplish? Understand why your users are turning to your products.

Ownership of Emotions

Many companies have already taken hold of their customers’ emotions, though cynically. Subliminal advertising is a key example. However, the ownership of emotions does not have to be cynical. When used correctly, it can be the “holy grail” for companies.

Owning emotions begins with the aforementioned ability to understand. When you truly understand a customer’s choices and then act to make the experience better, you’re building a relationship of trust. That trust is the foundation of emotional ownership.

One way to build this trust is to reduce the “emotional” noise that surrounds your customers. Let them know that, even on their worst day, your business or product is there for them and that it will be a constant in their lives.

Think of restaurants and the long wait times you have to endure when they’re busy. Think of how angry—or “hangry”—you feel as you stand around, waiting for your table, and listening to your stomach growl. However, think of how some restaurants are able to reduce that emotional noise by serving you finger foods and drinks as you wait.

Also, seek to understand what emotionally motivates your customers.

Why should they be motivated to visit your store or use your product? To feel confident? Free? Unique? Secure? Successful? Research shows that all human beings are motivated by one of those factors.

The Unexpected

Experiences become stronger and more memorable when they’re accompanied by an element of surprise. Surprise can be addictive, which will only keep your customers coming back for more.

Think about mailing your customers or clients small packages with gifts and swag. Everyone loves to get mail and everyone loves free stuff, especially when it’s least expected.

A surprise doesn’t have to be a huge flash mob (though it could be!). Hand out snacks at your store. Is it a cold day? Give your customers hot chocolate or warm punch. Is it a client’s birthday? Send a card! Even a small note of thanks for a customer’s business is a nice little surprise.

The most important thing to remember: simply be sincere and don’t become predictable. Chocolates on hotel pillows were once a great surprise for guests. However, now that their wow-factor has faded, hotels are continuously trying to get back to the “unexpected.”

Follow-Through

You’ve made promises and established goals. The only thing that’s left is to follow through on them. This starts with creating your mission statement, one that you, your employees, and your customers can commit to it. This will define your customer experience.

Your mission statement must promise to impact yourself/your business, the community, or the world. It may commit to impacting one, or all three. However, whatever it promises, you must follow through on. Your customers’ trust, and thus their experience, depends on it.

More about these five elements can be discovered in Unforgettable: Designing Customer Experiences that Stick, to be published in 2018.

***
Kyle H. David has made a career in technology and entrepreneurship for nearly 20 years. In 2001, he formed The Kyle David Group, now KDG. Over the past 16 years, KDG has grown at a rapid pace, attracting clients ranging from the United States Senate to major financial institutions, international nonprofits, and Division I universities.