This article was written by Emily Jones.
We have all seen how the Internet Of Things is progressively changing the world and the way we interact. Introducing new methods of communication, reducing distances even more, and leading to a completely interlinked society.
Eventually in the near future printing machines will build cities and orbital space stations. And robots linked to external servers on the Cloud will take over many of the jobs humans will not be able to do.
The technologies available today surpass in greatness all prior expectations and self-driving cars/planes/trains, AI assistants, robotic waiters, receptionists and even citizens (see Sophia the first robot made citizen of Saudi Arabia) are already a reality.
The use of AI/VR technology coupled with Cloud Computing applications has also benefitted both users and the business world.
They have helped small businesses gain leverage in an ever-increasing and competitive market that is so saturated with vendors and in which customers and users struggle to navigate to find a solution for their individual needs.
So given these considerations, what are the technology trends that are going to affect businesses in 2018? And how will they affect big/small business and entrepreneurs in general?
No longer are employees confined to a physical office environment.
The work environment will be drastically affected as the rise in popularity of ‘mobile offices’ increases thanks to the many new AI/IT/Cloud tech applications entering the market.
Many people are now able to work from anywhere. They like using their smartphone or other multimedia device—whether from the comfort of their own home or while on vacation getting a tan. This is a trend that is already being encouraged by many CEOs, managers and employees.
Not only will it save on office space rent and energy costs. But also add to the benefits of using Cloud servers which help save on expensive hardware like multiple laptops and cables while reducing bureaucracy, increasing productivity and enhancing collaboration and sharing of ideas among all company levels.
AI is Making Big and Important Changes to Different Aspects of Business.
Processes like Machine Learning and Natural Language Programming (NLP) use Emotional Intelligence, Text Mining, Semantics Technology and Cognitive Intelligence in order to process and make sense of human language, speech and behaviour. Meaning the capabilities of AI within a business are massive, and can save companies a lot of time and money, as well as preventing simple errors from occurring.
AI Virtual Assistants are able to utilize these processes in order to more accurately gather vital business information and data from conversations with clients or customers. They can then use this information to find quick and easy solutions to problems without information being lost or sent to the wrong departments. They can also anticipate future crises, determine future fluctuations in customer demand or satisfaction and rearrange the supply chain accordingly.
Amazon Alexa, Apple’s Siri and even Google Assistant are all examples of a virtual assistant that can sift through the whole gamut of data on the internet and process and filter the appropriate solutions for customer queries or business needs.
Thanks to Targeted Marketing, companies can now use the tools of social media outlets like Twitter, LinkedIn and Facebook to send posts along a programmed timeline or in feedback to the choices of clients/customers.
This can then increase a company’s presence and visibility of a product or service. The Cloud/AI partnership has extended to include VR tech. It is already gaining popularity among some businesses, which use virtual conferences to interact in real time without having to travel to business meetings overseas.
HR departments are also using Skype or apps like Facetime more frequently along with VR conference rooms to interview potential job seekers.
This is only some of the technology and apps available which continuously enter the market at an increasing pace.
It is vital for companies to keep up to date with the emerging trends and determine beforehand what specific solutions they are looking for. Maintaining a trained team of IT/Cloud computing experts that can understand and implement the new tech is always a good strategy to help keep ahead of the competition and increase productivity.