The Most Effective Tool to Track a Phone Location 39

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This article was written by  Ruchi Gupta.

As the tagline very well asserts; Know. Prevent. Protect.’ The mSpy phone tracker encapsulates what is required to effectively track a phone location anywhere.

This is the most effective software for those who want to track phones because one of its special powers is recording all phone data for later retrieval and use.

It is ideal for family use such as parents keeping tabs on their children. And for business to help track and manage employees.

mSpy locate cell phone software, works for both Android and iOS devices.

The installation procedures will be provided as per your order and once installed on the monitored phone, it will link to a server for information gathering and access.

How mSpy software locates cell phones

This software is so effective at collecting data from the phone or mobile device where it is installed, which it then relays to servers for later access through the Internet. As long as you have an internet connection, the software will work.

Here is how the tracker collects different data to track a phone location:

  • Multimedia files scanning.

Parents will be able to see what their children are up to by scanning and monitoring the multimedia files on their phones.

This way they will understand who they are communicating with and what kind of messages they are exchanging.

  • Web activity monitoring.

The phone’s web browsing is monitored. The software is able to scan in real time and record all websites visited from the phone.

You should then be able to access the most visited URLs and you can review bookmarked sites on the targeted phone.

  • Call logs and history.

The incoming, outgoing and missed calls history is monitored and recorded.

The caller IDs and call logs can then be accessed to locate cell phones.

  • Short message monitoring.

Browse text messages on the tracked phone using this software. You will be able to see all records of texting even if erased on the tracked device.

  • GPS Location tracking.

As for knowing the exact location of the phone, the GPS tracking tool does its job pretty well.

You will not only get information about the phone’s current location, but will have a history of previous locations at your disposal to track.

  • Monitor IM Chats.

You should, with relative ease, monitor and access records of all instant messages on the monitored phone, from and to the various social sites that will be accessed.

Conversations on Facebook, WhatsApp, and Snapchat will now be available to you.

IM chat viewing.

How about getting access to IM chats? You will not only monitor these conversations, but will be able to view them.

Parents and employers can spy on instant messages to know what the person with the targeted phone is discussing. This software offers free access to most social sites like Facebook messenger and WhatsApp.

So what about you?

Have you used a phone tracking tool? What do you need it for?

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The Five Elements of Flawless Customer Experience 11

The Five Elements of Flawless Customer Experience

Providing a flawless customer experience is the ultimate goal for any business.

There’s a lot that goes into creating a customer experience that keeps your clients coming back for more. In fact, there’s so much involved that it can almost seem overwhelming.

However, providing a flawless customer experience becomes much easier when you approach the task through these five distinct elements:

Ownership of Emotions
The Unexpected


When it comes to your customers’ satisfaction, time is essential. Think of how a great experience at a new restaurant quickly sours if you’re left waiting for your food to arrive. Think of how your excitement over a great department store sale turns into frustration as you stand in line for what seems like hours.

Time is your most valuable resource and it is up to you to make sure you’re using your customers’ time wisely.

This is why restaurants have comfortable waiting areas with drinks and appetizers, or why airports have lounges with restaurants, shops, and even bars.

If your customers are being forced to wait for a service, make them feel as if their time spent is not wasted. The more positive drivers you offer customers, the less likely they are to grow dissatisfied with their experience.

Think of how you can implement this in your own business. Are there places where you can help fill customers’ time? Are there places where technology can be used to cut down on the time it takes to complete a task? Remember, it’s the customers’ time that should be valued, not your own.


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You must understand what your customers want, when they want it, and how.

While this may seem daunting, getting a better understanding of your customers doesn’t take millions of dollars, complex data analytics, and a degree in psychology. Instead, all it takes is a simple look. Watch their process, engage with them, ask them questions, and listen to them.  

How are customers interacting with your product? What’s the first thing they do when they enter your store? What’s the last thing they do before they leave? How long are they spending in each department? Do you notice anything that hampers their experience?

Take a look at your competitors. How are your potential customers interacting with them? What does this business offer that you don’t or vice versa? What is your, as Harvard Business School professor Clayton M. Christensen says, “job to be done?” What are your customers hiring your product or service to accomplish? Understand why your users are turning to your products.

Ownership of Emotions

Many companies have already taken hold of their customers’ emotions, though cynically. Subliminal advertising is a key example. However, the ownership of emotions does not have to be cynical. When used correctly, it can be the “holy grail” for companies.

Owning emotions begins with the aforementioned ability to understand. When you truly understand a customer’s choices and then act to make the experience better, you’re building a relationship of trust. That trust is the foundation of emotional ownership.

One way to build this trust is to reduce the “emotional” noise that surrounds your customers. Let them know that, even on their worst day, your business or product is there for them and that it will be a constant in their lives.

Think of restaurants and the long wait times you have to endure when they’re busy. Think of how angry—or “hangry”—you feel as you stand around, waiting for your table, and listening to your stomach growl. However, think of how some restaurants are able to reduce that emotional noise by serving you finger foods and drinks as you wait.

Also, seek to understand what emotionally motivates your customers.

Why should they be motivated to visit your store or use your product? To feel confident? Free? Unique? Secure? Successful? Research shows that all human beings are motivated by one of those factors.

The Unexpected

Experiences become stronger and more memorable when they’re accompanied by an element of surprise. Surprise can be addictive, which will only keep your customers coming back for more.

Think about mailing your customers or clients small packages with gifts and swag. Everyone loves to get mail and everyone loves free stuff, especially when it’s least expected.

A surprise doesn’t have to be a huge flash mob (though it could be!). Hand out snacks at your store. Is it a cold day? Give your customers hot chocolate or warm punch. Is it a client’s birthday? Send a card! Even a small note of thanks for a customer’s business is a nice little surprise.

The most important thing to remember: simply be sincere and don’t become predictable. Chocolates on hotel pillows were once a great surprise for guests. However, now that their wow-factor has faded, hotels are continuously trying to get back to the “unexpected.”


You’ve made promises and established goals. The only thing that’s left is to follow through on them. This starts with creating your mission statement, one that you, your employees, and your customers can commit to it. This will define your customer experience.

Your mission statement must promise to impact yourself/your business, the community, or the world. It may commit to impacting one, or all three. However, whatever it promises, you must follow through on. Your customers’ trust, and thus their experience, depends on it.

More about these five elements can be discovered in Unforgettable: Designing Customer Experiences that Stick, to be published in 2018.

Kyle H. David has made a career in technology and entrepreneurship for nearly 20 years. In 2001, he formed The Kyle David Group, now KDG. Over the past 16 years, KDG has grown at a rapid pace, attracting clients ranging from the United States Senate to major financial institutions, international nonprofits, and Division I universities.