Using Traveling as a Tool for Self-Development 42

Using Traveling as a Tool for Self-Development -

This is a guest post by Jack Fleming, a person who loves traveling and travels like a local everywhere. He is working with a bus services organization St Louis Limo Rentals.

Traveling is truly a fun experience. This activity allows one to breathe, enjoy, and relax.

There are times when traveling gives one the opportunity to learn, explore, and discover new things. Whether this is done alone or with a group of family and friends, or using private cars or vehicle rentals, traveling plays a very important role in gaining memories that will last a lifetime.

Traveling can also serve as a tool for self-development and improvement.

The benefits of traveling allow one to look at a different perspective of life. It opens the mind and the heart to be able to consider new options and think out of the box. At times, traveling can give someone peace of mind to begin again or start all over again. Other self-help benefits of going out and traveling are listed below.

Positive reinforcement.

Traveling can serve as a very strong positive reinforcement. It acts as a natural way to gain thrill and excitement for a more positive outlook and attitude in life.

This can instantly give one a new environment exposing oneself to the changes in the routines and activities.

The beautiful people and amazing sceneries will trigger a more positive thinking that will eventually rewind one’s brain and boost one’s self-esteem.

Helps us know ourselves better.

Traveling can give one the chance to know more about oneself.

At times, people keep on adapting and adjusting to the environment without even knowing the real purpose of a particular matter. They are being hindered by this belief causing them to perform less than they are capable of.

The new faces and different circumstances that traveling offers give one the chance to fully express oneself and do things without any fears and inhibitions.

Makes you become more responsible and independent.

Traveling can make one become more responsible and independent. It allows one to do and perform new things on their own.

Chances of meeting and dealing with new people also increase which greatly challenges one on how to properly handle them. It also allows one to do things on their own as well as make a decision out of their own free will.

During travels, everything is solely dependent on you alone, thus every decision made should be carefully studied and checked.

Exposing yourself to the unexpected.

Traveling can expose one to the unexpected things the world has to offer. These mysteries make life more exciting and worth living.

It allows one to feel more alive because of the chances of going out of one’s comfort zone. This allows one to choose and escape the monotonous schedules of life.

The unexpected things challenge one on how to properly act and react when the need arises.

You learn to live for the moment.

Traveling can allow one to live for the moment. With the bustling lights and fast-paced life in the city, one can guarantee for a better spent time during travel.

One should take everything slowly. Learn to seize and enjoy every moment and phase of life.

During travels, one should stay away from stress and pressure. This should be done to freshen up one’s mind for better thinking and concentration. One should enjoy every moment of the travel by seeing the beauty of life and its surroundings.

Forget about hurrying, instead relax and motivate oneself to the positive things in life.

Traveling can serve as a good education since it can teach one a lot of life lessons.

It gives one numerous opportunities that may be challenging, fun, and exciting. All these experiences and memories can make one a better person for everyone to love and appreciate.

Remember that “you only live once”, thus live it to the fullest and give the best shot.

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The Five Elements of Flawless Customer Experience 6

The Five Elements of Flawless Customer Experience

Providing a flawless customer experience is the ultimate goal for any business.

There’s a lot that goes into creating a customer experience that keeps your clients coming back for more. In fact, there’s so much involved that it can almost seem overwhelming.

However, providing a flawless customer experience becomes much easier when you approach the task through these five distinct elements:

Ownership of Emotions
The Unexpected


When it comes to your customers’ satisfaction, time is essential. Think of how a great experience at a new restaurant quickly sours if you’re left waiting for your food to arrive. Think of how your excitement over a great department store sale turns into frustration as you stand in line for what seems like hours.

Time is your most valuable resource and it is up to you to make sure you’re using your customers’ time wisely.

This is why restaurants have comfortable waiting areas with drinks and appetizers, or why airports have lounges with restaurants, shops, and even bars.

If your customers are being forced to wait for a service, make them feel as if their time spent is not wasted. The more positive drivers you offer customers, the less likely they are to grow dissatisfied with their experience.

Think of how you can implement this in your own business. Are there places where you can help fill customers’ time? Are there places where technology can be used to cut down on the time it takes to complete a task? Remember, it’s the customers’ time that should be valued, not your own.


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You must understand what your customers want, when they want it, and how.

While this may seem daunting, getting a better understanding of your customers doesn’t take millions of dollars, complex data analytics, and a degree in psychology. Instead, all it takes is a simple look. Watch their process, engage with them, ask them questions, and listen to them.  

How are customers interacting with your product? What’s the first thing they do when they enter your store? What’s the last thing they do before they leave? How long are they spending in each department? Do you notice anything that hampers their experience?

Take a look at your competitors. How are your potential customers interacting with them? What does this business offer that you don’t or vice versa? What is your, as Harvard Business School professor Clayton M. Christensen says, “job to be done?” What are your customers hiring your product or service to accomplish? Understand why your users are turning to your products.

Ownership of Emotions

Many companies have already taken hold of their customers’ emotions, though cynically. Subliminal advertising is a key example. However, the ownership of emotions does not have to be cynical. When used correctly, it can be the “holy grail” for companies.

Owning emotions begins with the aforementioned ability to understand. When you truly understand a customer’s choices and then act to make the experience better, you’re building a relationship of trust. That trust is the foundation of emotional ownership.

One way to build this trust is to reduce the “emotional” noise that surrounds your customers. Let them know that, even on their worst day, your business or product is there for them and that it will be a constant in their lives.

Think of restaurants and the long wait times you have to endure when they’re busy. Think of how angry—or “hangry”—you feel as you stand around, waiting for your table, and listening to your stomach growl. However, think of how some restaurants are able to reduce that emotional noise by serving you finger foods and drinks as you wait.

Also, seek to understand what emotionally motivates your customers.

Why should they be motivated to visit your store or use your product? To feel confident? Free? Unique? Secure? Successful? Research shows that all human beings are motivated by one of those factors.

The Unexpected

Experiences become stronger and more memorable when they’re accompanied by an element of surprise. Surprise can be addictive, which will only keep your customers coming back for more.

Think about mailing your customers or clients small packages with gifts and swag. Everyone loves to get mail and everyone loves free stuff, especially when it’s least expected.

A surprise doesn’t have to be a huge flash mob (though it could be!). Hand out snacks at your store. Is it a cold day? Give your customers hot chocolate or warm punch. Is it a client’s birthday? Send a card! Even a small note of thanks for a customer’s business is a nice little surprise.

The most important thing to remember: simply be sincere and don’t become predictable. Chocolates on hotel pillows were once a great surprise for guests. However, now that their wow-factor has faded, hotels are continuously trying to get back to the “unexpected.”


You’ve made promises and established goals. The only thing that’s left is to follow through on them. This starts with creating your mission statement, one that you, your employees, and your customers can commit to it. This will define your customer experience.

Your mission statement must promise to impact yourself/your business, the community, or the world. It may commit to impacting one, or all three. However, whatever it promises, you must follow through on. Your customers’ trust, and thus their experience, depends on it.

More about these five elements can be discovered in Unforgettable: Designing Customer Experiences that Stick, to be published in 2018.

Kyle H. David has made a career in technology and entrepreneurship for nearly 20 years. In 2001, he formed The Kyle David Group, now KDG. Over the past 16 years, KDG has grown at a rapid pace, attracting clients ranging from the United States Senate to major financial institutions, international nonprofits, and Division I universities.