A Young Entrepreneur’s Guide to Building Your First Website 417

A Young Entrepreneur’s Guide to Building Your First Website

The following article is a guest post.

There’s no doubt that what makes or breaks a young entrepreneur in this day and age is their web presence.

You can be active on all the social media channels, and while you may gain some success, nothing is comparable to the gains you’ll win when you operate your own website.

A successful website lends you greater authority and presence than social media. If your website appears at the top of a Google search with your name attached to it, that prestige is priceless. People only increase in respect for you with the added legitimacy of a website.

More than legitimacy, and something which should be a priority of a young entrepreneur, is the opportunity for monetisation a website allows. Once you’ve established a website with presence, there are many ways you can spin it to increase your influence- and your profits.

If you’re looking to establish your own empire in whatever niche of your choosing, you’re going to have to develop a website to make your plans a reality.  Here’s a step-by-step guide to help you:

How to Build Your First Website and Achieve Your Dreams.

1. Choose a Domain Name.

If you are your own brand, picking the domain name for your website shouldn’t be a challenge – just go for your own name.

However, because each domain name on the internet has to be unique, you could run into some trouble if there’s already a website in your name.

If that website is for all intents and purposes inactive, you can look into purchasing the name. Unfortunately, if the holder of the name feels like you need it, be prepared to pay a pretty penny to get that domain.

If you don’t want your domain name to be your name, go for the name of your brand. If you don’t have a brand name yet, look through domain registrars to see what website names are available and appropriate for your brand.

Getting creative and coming up with a name that encompasses your brand and mission is fantastic. Just ensure that domain name is still available.

2. Register Your Name.

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Once you’ve chosen your name, you have to register it or else risk losing it.

There are several companies online that will allow you to register your domain name. It’s simply a case of browsing the various companies that offer it, and choosing one you consider to be legitimate and affordable.

Registering your name usually starts around the ten-dollar mark. However, you may have to pay more if you want the most legitimate extension: .com. The extensions .net or .biz are usually cheaper, but consumer’s nowadays have an unconscious bias toward a .com extension, so bear that in mind.

3. Build Your Website.

Building your website doesn’t have to be that difficult, even if you lack relevant skills in HTML and web design.

A content management system can help make building your website a dream, if you are inexperienced.

There are various CMS’s. All the most popular ones have advantages and disadvantages that you must carefully assess before you proceed with one for your website.

If you have the relevant skills to build your own website, it’s more advantageous that you avoid a CMS, purely because you avoid their constraints. It is intensely time consuming and requires constant diligence and care, so this avenue is not recommended for a novice.

If you don’t want to use a CMS that might restrict the capabilities of your website, such as confine you to mainly a blogging-based platform, consider using some specialised web design software. Specialised web design software can guide someone with relative inexperience through the process. Expect to learn a lot while using it!

4. Get a Web Hosting Provider.

Last but not least, choose a web hosting provider. A web hosting provider is crucial to the smooth-running of your website, but it is the area that laymen know the least.

The files your website needs to function are connected to a server. This server is a giant computer that facilitates all the files on your website and allows you access to the web. For most individuals and small businesses, running a server is completely unaffordable. Only giants like Amazon and Facebook can afford to do so.

You have to choose which web hosting provider will provide the right server so your website functions to its optimum capacity. Check on MangoMatter to find reviews of reputable web hosting providers.

5. Create Excellent Content.

No one is going to look at your website unless you fill it with excellent content. Draw on your talents, passion and creativity to write or make cutting-edge content for your niche. Remain on top of it, and watch your empire grow!

So that’s what you need to do to build your website and start your entrepreneurial journey. Good luck!

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The Five Elements of Flawless Customer Experience 10

The Five Elements of Flawless Customer Experience

Providing a flawless customer experience is the ultimate goal for any business.

There’s a lot that goes into creating a customer experience that keeps your clients coming back for more. In fact, there’s so much involved that it can almost seem overwhelming.

However, providing a flawless customer experience becomes much easier when you approach the task through these five distinct elements:

Time
Understanding
Ownership of Emotions
The Unexpected
Follow-Through

Time

When it comes to your customers’ satisfaction, time is essential. Think of how a great experience at a new restaurant quickly sours if you’re left waiting for your food to arrive. Think of how your excitement over a great department store sale turns into frustration as you stand in line for what seems like hours.

Time is your most valuable resource and it is up to you to make sure you’re using your customers’ time wisely.

This is why restaurants have comfortable waiting areas with drinks and appetizers, or why airports have lounges with restaurants, shops, and even bars.

If your customers are being forced to wait for a service, make them feel as if their time spent is not wasted. The more positive drivers you offer customers, the less likely they are to grow dissatisfied with their experience.

Think of how you can implement this in your own business. Are there places where you can help fill customers’ time? Are there places where technology can be used to cut down on the time it takes to complete a task? Remember, it’s the customers’ time that should be valued, not your own.

Understanding

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You must understand what your customers want, when they want it, and how.

While this may seem daunting, getting a better understanding of your customers doesn’t take millions of dollars, complex data analytics, and a degree in psychology. Instead, all it takes is a simple look. Watch their process, engage with them, ask them questions, and listen to them.  

How are customers interacting with your product? What’s the first thing they do when they enter your store? What’s the last thing they do before they leave? How long are they spending in each department? Do you notice anything that hampers their experience?

Take a look at your competitors. How are your potential customers interacting with them? What does this business offer that you don’t or vice versa? What is your, as Harvard Business School professor Clayton M. Christensen says, “job to be done?” What are your customers hiring your product or service to accomplish? Understand why your users are turning to your products.

Ownership of Emotions

Many companies have already taken hold of their customers’ emotions, though cynically. Subliminal advertising is a key example. However, the ownership of emotions does not have to be cynical. When used correctly, it can be the “holy grail” for companies.

Owning emotions begins with the aforementioned ability to understand. When you truly understand a customer’s choices and then act to make the experience better, you’re building a relationship of trust. That trust is the foundation of emotional ownership.

One way to build this trust is to reduce the “emotional” noise that surrounds your customers. Let them know that, even on their worst day, your business or product is there for them and that it will be a constant in their lives.

Think of restaurants and the long wait times you have to endure when they’re busy. Think of how angry—or “hangry”—you feel as you stand around, waiting for your table, and listening to your stomach growl. However, think of how some restaurants are able to reduce that emotional noise by serving you finger foods and drinks as you wait.

Also, seek to understand what emotionally motivates your customers.

Why should they be motivated to visit your store or use your product? To feel confident? Free? Unique? Secure? Successful? Research shows that all human beings are motivated by one of those factors.

The Unexpected

Experiences become stronger and more memorable when they’re accompanied by an element of surprise. Surprise can be addictive, which will only keep your customers coming back for more.

Think about mailing your customers or clients small packages with gifts and swag. Everyone loves to get mail and everyone loves free stuff, especially when it’s least expected.

A surprise doesn’t have to be a huge flash mob (though it could be!). Hand out snacks at your store. Is it a cold day? Give your customers hot chocolate or warm punch. Is it a client’s birthday? Send a card! Even a small note of thanks for a customer’s business is a nice little surprise.

The most important thing to remember: simply be sincere and don’t become predictable. Chocolates on hotel pillows were once a great surprise for guests. However, now that their wow-factor has faded, hotels are continuously trying to get back to the “unexpected.”

Follow-Through

You’ve made promises and established goals. The only thing that’s left is to follow through on them. This starts with creating your mission statement, one that you, your employees, and your customers can commit to it. This will define your customer experience.

Your mission statement must promise to impact yourself/your business, the community, or the world. It may commit to impacting one, or all three. However, whatever it promises, you must follow through on. Your customers’ trust, and thus their experience, depends on it.

More about these five elements can be discovered in Unforgettable: Designing Customer Experiences that Stick, to be published in 2018.

***
Kyle H. David has made a career in technology and entrepreneurship for nearly 20 years. In 2001, he formed The Kyle David Group, now KDG. Over the past 16 years, KDG has grown at a rapid pace, attracting clients ranging from the United States Senate to major financial institutions, international nonprofits, and Division I universities.