Safety Audit: Why It Matters and Where to Start 61

Safety Audit: Why It Matters and Where to Start - let's reach success

This is a guest post by Dennis Kaminski, the owner of SafetyMart, which helps large and small customers to address their safety needs and requirements

Working environment security is an important thing to consider.

As indicated by latest figures accessible from a report, almost 4,405 specialists died while at work in the year 2013 alone, and a great many wounds are accounted for day by day by businesses all across the world.

The actuality of the number of these business related wounds and deaths could have been averted by making one straightforward stride: leading working environment wellbeing reviews all the time. The safety audit is important for any organization.

According to the modern management laws, employees are the real asset of an organization.

To use the potential and work ability of the employees, safety and security are the two major things that should be provided in return for the effort they put in for the company.

Why Workplace Safety Audits Matter

Security reviews avert numerous wounds, diseases and passings in work environments. Via painstakingly and deliberately inspecting the work states of each workplace, evaluators can spot the major issues before they hurt somebody.

Most of the time, an organization can either select a security advisory group to manage work environment wellbeing reviews, or they can procure an outsider work wellbeing examiner to finish this.

Eventually, it’s up to each business to give a sheltered workplace to all representatives.

To run a successful business, one of the main incentives for employees is assuring the best security and safety measures for the employees.

The success of a business lies in the satisfaction of the employees. While job satisfaction has been a hot topic of management for many years now, the main focus to satisfy the employees is the safety concerns in the workplace.

To minimize these security issues and to enhance the safety matters, work safety audits are important for an organization. They matter a lot as it discussse important matters related to the health of the employees and talk about topics like industrial ear protection, eye protection etc. Should employees wear protective clothing, masks etc and the impact of

They matter a lot as it discussse important matters related to the health of the employees and talk about topics like industrial ear protection, eye protection etc.

There are some suggested goals which should be set while going for a safety audit. Here is a general idea of how the audit should take place.

1. Examine the General Work Environment.

Take a wide perspective of the working environment and decide the general components that make it alright for your specialists.

Consider things that may create hazardous or undesirable conditions.

For instance, workstations and hardware may get to be hazardous because of injurious work rehearses. Basic zones like lunchrooms, bathrooms, stockpiling zones, and parking garages may get to be perilous or unsanitary, representing a hazard for workers.

Then, take action to prevent any injury from happening.

2. Conduct a Complete Walkthrough of all Employee Areas.

The most important part of the working environment security review requires a physical examination of all work zones. This should be possible over a timeframe, examining every territory precisely; however, it must be done productively.

A complete survey of the working environment of the employees should be taken as part of the safety audit.

Consider what employees wear, how they are working, etc. Are the international laws of industrial ear protection and general body protection being followed? How the managers are using their employees in the work environment?

You can also improve HR processes using technology.

3. Get a Complete Listing of All Work Tasks.

This is the ideal opportunity to work with your prompt supervisory group to get some answers concerning the genuine errands that representatives are required to do at work.

Search for things that may bring about a danger for representatives, for example, errands that require the utilization of chemicals or natural components, rehashed or situational physical stretch or strain, and may include things that are surprising or out of the extent of a typical expected set of responsibilities.

4. Replace, Repair, and Restore.

When you have finished the working environment security review, it is then time to convey your discoveries to the supervisory group and make an arrangement to right them.

Old, exhausted work gear should be supplanted. Workstations and zones that stance as risks should be repaired or reestablished to security. Ergonomic workstations and security gear can be established to avoid wounds. Make sure to include administration, too.

Here’s the real value of making your workplace safe.

With the increasing modernization, the major concerns in any industry are innovation and customer satisfaction. Yet, the working environment safety audit is important and should be done to enhance and maintain the quality standards of a working place.

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The Five Elements of Flawless Customer Experience 11

The Five Elements of Flawless Customer Experience

Providing a flawless customer experience is the ultimate goal for any business.

There’s a lot that goes into creating a customer experience that keeps your clients coming back for more. In fact, there’s so much involved that it can almost seem overwhelming.

However, providing a flawless customer experience becomes much easier when you approach the task through these five distinct elements:

Time
Understanding
Ownership of Emotions
The Unexpected
Follow-Through

Time

When it comes to your customers’ satisfaction, time is essential. Think of how a great experience at a new restaurant quickly sours if you’re left waiting for your food to arrive. Think of how your excitement over a great department store sale turns into frustration as you stand in line for what seems like hours.

Time is your most valuable resource and it is up to you to make sure you’re using your customers’ time wisely.

This is why restaurants have comfortable waiting areas with drinks and appetizers, or why airports have lounges with restaurants, shops, and even bars.

If your customers are being forced to wait for a service, make them feel as if their time spent is not wasted. The more positive drivers you offer customers, the less likely they are to grow dissatisfied with their experience.

Think of how you can implement this in your own business. Are there places where you can help fill customers’ time? Are there places where technology can be used to cut down on the time it takes to complete a task? Remember, it’s the customers’ time that should be valued, not your own.

Understanding

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You must understand what your customers want, when they want it, and how.

While this may seem daunting, getting a better understanding of your customers doesn’t take millions of dollars, complex data analytics, and a degree in psychology. Instead, all it takes is a simple look. Watch their process, engage with them, ask them questions, and listen to them.  

How are customers interacting with your product? What’s the first thing they do when they enter your store? What’s the last thing they do before they leave? How long are they spending in each department? Do you notice anything that hampers their experience?

Take a look at your competitors. How are your potential customers interacting with them? What does this business offer that you don’t or vice versa? What is your, as Harvard Business School professor Clayton M. Christensen says, “job to be done?” What are your customers hiring your product or service to accomplish? Understand why your users are turning to your products.

Ownership of Emotions

Many companies have already taken hold of their customers’ emotions, though cynically. Subliminal advertising is a key example. However, the ownership of emotions does not have to be cynical. When used correctly, it can be the “holy grail” for companies.

Owning emotions begins with the aforementioned ability to understand. When you truly understand a customer’s choices and then act to make the experience better, you’re building a relationship of trust. That trust is the foundation of emotional ownership.

One way to build this trust is to reduce the “emotional” noise that surrounds your customers. Let them know that, even on their worst day, your business or product is there for them and that it will be a constant in their lives.

Think of restaurants and the long wait times you have to endure when they’re busy. Think of how angry—or “hangry”—you feel as you stand around, waiting for your table, and listening to your stomach growl. However, think of how some restaurants are able to reduce that emotional noise by serving you finger foods and drinks as you wait.

Also, seek to understand what emotionally motivates your customers.

Why should they be motivated to visit your store or use your product? To feel confident? Free? Unique? Secure? Successful? Research shows that all human beings are motivated by one of those factors.

The Unexpected

Experiences become stronger and more memorable when they’re accompanied by an element of surprise. Surprise can be addictive, which will only keep your customers coming back for more.

Think about mailing your customers or clients small packages with gifts and swag. Everyone loves to get mail and everyone loves free stuff, especially when it’s least expected.

A surprise doesn’t have to be a huge flash mob (though it could be!). Hand out snacks at your store. Is it a cold day? Give your customers hot chocolate or warm punch. Is it a client’s birthday? Send a card! Even a small note of thanks for a customer’s business is a nice little surprise.

The most important thing to remember: simply be sincere and don’t become predictable. Chocolates on hotel pillows were once a great surprise for guests. However, now that their wow-factor has faded, hotels are continuously trying to get back to the “unexpected.”

Follow-Through

You’ve made promises and established goals. The only thing that’s left is to follow through on them. This starts with creating your mission statement, one that you, your employees, and your customers can commit to it. This will define your customer experience.

Your mission statement must promise to impact yourself/your business, the community, or the world. It may commit to impacting one, or all three. However, whatever it promises, you must follow through on. Your customers’ trust, and thus their experience, depends on it.

More about these five elements can be discovered in Unforgettable: Designing Customer Experiences that Stick, to be published in 2018.

***
Kyle H. David has made a career in technology and entrepreneurship for nearly 20 years. In 2001, he formed The Kyle David Group, now KDG. Over the past 16 years, KDG has grown at a rapid pace, attracting clients ranging from the United States Senate to major financial institutions, international nonprofits, and Division I universities.