How to Live Anywhere in The World: 5 Tips for First-Time Digital Nomads 71

How to Live Anywhere in The World: 5 Tips for First-Time Digital Nomads - letsreachsuccess.com

This is a guest post by Eleni, a lifelong nomad. A Southern California native, she is currently a digital nomad; writing about her experiences through the lens of a young millennial professional living abroad. She manages the marketing efforts of the world’s largest accommodation search engine, and in her spare time runs a blog about multicultural relationships.

The new trend for millennial professionals: the digital nomad lifestyle.

With just a laptop and an internet connection, the world is your oyster.

Sound intriguing? Here are some tips for first-time digital nomads.

1. Work remotely.

The first step to becoming a digital nomad is to get a digital job.

There are a lot of sites created for solely this purpose. A couple of job portals for remote work include: Remote.co Jobs, We Work Remotely, and Working Nomads.

2. Research, research, research.

In every city you live in you’ll have to expect the unexpected.

It’s a completely new culture with a new language and new customs and habits; but that doesn’t mean you can’t prepare, and even adapt quickly.

Some basic things you should know about your new city before you arrive:

  • The best/safest neighborhood in the city;
  • Cost of living; 
  • Access – and safety – of ATM’s;
  • What type of crime is common (i.e. a lot of gun violence vs. pickpocketing);
  • Passport and visa rules;
  • Weather (obviously);
  • Vaccinations – do you need them? Which ones?
  • Where your home Embassy is located and how to get in touch with them;
  • What types of drugs, and public displays of affection, are legal.

Read the blogs. I guarantee there will be many blog posts about being a nomad in whichever city you decide to live in. Follow along and join the discussions on the Facebook groups. Message people on the Facebook groups before you even take off for your new destination. And most importantly, understand the laws of your new home.

You never want to break any rules (cultural or legal) in a new country.

Understand how long your visa allows you to stay, what are the day-to-day laws you should be following, and how to get out of trouble in case anything goes wrong. You never know.

3. Spend smart.

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Traveling to a foreign land on vacation is really fun. Spending like you’re on vacation is not (and is not sustainable).

You should spend some time looking at all your options to find a reasonably priced place to stay. This can be done on AllTheRooms.com, which shows everything including Couchsurfer, Airbnb, and every hotel, hostel and vacation rental.

You should also take advantage of public transportation. For example, in Medellin, Colombia (a big digital nomad hotspot) taking the metro is faster than going by taxi more often than not, because of all the traffic and any opportunity you can.

Also, cook your own meal – this will be friendly to your waist in addition to your wallet.

4. Manage your time.

Again, seeing the world is an amazing experience and one of the main reasons why people choose to live the digital nomad lifestyle.

However, it’s not a vacation; and that is a very important distinction to make. While going to museums, grabbing drinks with friends, attending language exchanges, and exploring your new city is all part of the digital nomad lifestyle, you still need to get work done.

My advice is to create a schedule that you like.

For example, I like working from 10am to 7pm Monday through Fridays and completely going off-digital for the weekends and in the evenings.

Working remotely is synonymous with managing your time well.

5. Create a community.

The most important aspect of living in any city in the world, is a sense of community. NomadList, NomadBase, and local Facebook groups make this easy. I recommend joining a couple local Expat and Digital Nomad Facebook groups and reaching out to individual people.

Find community in other travelers who are living the same lifestyle as you. Attend every meetup you can. Invite people out for coffee even if you don’t know them.

Stepping out of your comfort zone is what allows you to create a sense of community.

A lot of digital nomads tend to travel and stay in similar cities, so even if you only spend a month with them in your current city, you’ll make a friend for life and will be able to connect with them in the future. Remember to stay in touch.

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The Five Elements of Flawless Customer Experience 11

The Five Elements of Flawless Customer Experience

Providing a flawless customer experience is the ultimate goal for any business.

There’s a lot that goes into creating a customer experience that keeps your clients coming back for more. In fact, there’s so much involved that it can almost seem overwhelming.

However, providing a flawless customer experience becomes much easier when you approach the task through these five distinct elements:

Time
Understanding
Ownership of Emotions
The Unexpected
Follow-Through

Time

When it comes to your customers’ satisfaction, time is essential. Think of how a great experience at a new restaurant quickly sours if you’re left waiting for your food to arrive. Think of how your excitement over a great department store sale turns into frustration as you stand in line for what seems like hours.

Time is your most valuable resource and it is up to you to make sure you’re using your customers’ time wisely.

This is why restaurants have comfortable waiting areas with drinks and appetizers, or why airports have lounges with restaurants, shops, and even bars.

If your customers are being forced to wait for a service, make them feel as if their time spent is not wasted. The more positive drivers you offer customers, the less likely they are to grow dissatisfied with their experience.

Think of how you can implement this in your own business. Are there places where you can help fill customers’ time? Are there places where technology can be used to cut down on the time it takes to complete a task? Remember, it’s the customers’ time that should be valued, not your own.

Understanding

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You must understand what your customers want, when they want it, and how.

While this may seem daunting, getting a better understanding of your customers doesn’t take millions of dollars, complex data analytics, and a degree in psychology. Instead, all it takes is a simple look. Watch their process, engage with them, ask them questions, and listen to them.  

How are customers interacting with your product? What’s the first thing they do when they enter your store? What’s the last thing they do before they leave? How long are they spending in each department? Do you notice anything that hampers their experience?

Take a look at your competitors. How are your potential customers interacting with them? What does this business offer that you don’t or vice versa? What is your, as Harvard Business School professor Clayton M. Christensen says, “job to be done?” What are your customers hiring your product or service to accomplish? Understand why your users are turning to your products.

Ownership of Emotions

Many companies have already taken hold of their customers’ emotions, though cynically. Subliminal advertising is a key example. However, the ownership of emotions does not have to be cynical. When used correctly, it can be the “holy grail” for companies.

Owning emotions begins with the aforementioned ability to understand. When you truly understand a customer’s choices and then act to make the experience better, you’re building a relationship of trust. That trust is the foundation of emotional ownership.

One way to build this trust is to reduce the “emotional” noise that surrounds your customers. Let them know that, even on their worst day, your business or product is there for them and that it will be a constant in their lives.

Think of restaurants and the long wait times you have to endure when they’re busy. Think of how angry—or “hangry”—you feel as you stand around, waiting for your table, and listening to your stomach growl. However, think of how some restaurants are able to reduce that emotional noise by serving you finger foods and drinks as you wait.

Also, seek to understand what emotionally motivates your customers.

Why should they be motivated to visit your store or use your product? To feel confident? Free? Unique? Secure? Successful? Research shows that all human beings are motivated by one of those factors.

The Unexpected

Experiences become stronger and more memorable when they’re accompanied by an element of surprise. Surprise can be addictive, which will only keep your customers coming back for more.

Think about mailing your customers or clients small packages with gifts and swag. Everyone loves to get mail and everyone loves free stuff, especially when it’s least expected.

A surprise doesn’t have to be a huge flash mob (though it could be!). Hand out snacks at your store. Is it a cold day? Give your customers hot chocolate or warm punch. Is it a client’s birthday? Send a card! Even a small note of thanks for a customer’s business is a nice little surprise.

The most important thing to remember: simply be sincere and don’t become predictable. Chocolates on hotel pillows were once a great surprise for guests. However, now that their wow-factor has faded, hotels are continuously trying to get back to the “unexpected.”

Follow-Through

You’ve made promises and established goals. The only thing that’s left is to follow through on them. This starts with creating your mission statement, one that you, your employees, and your customers can commit to it. This will define your customer experience.

Your mission statement must promise to impact yourself/your business, the community, or the world. It may commit to impacting one, or all three. However, whatever it promises, you must follow through on. Your customers’ trust, and thus their experience, depends on it.

More about these five elements can be discovered in Unforgettable: Designing Customer Experiences that Stick, to be published in 2018.

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Kyle H. David has made a career in technology and entrepreneurship for nearly 20 years. In 2001, he formed The Kyle David Group, now KDG. Over the past 16 years, KDG has grown at a rapid pace, attracting clients ranging from the United States Senate to major financial institutions, international nonprofits, and Division I universities.