This is a guest post by Amanda Soriano, a social media manager with over six years of experience on today’s top platforms. Building brands is her expertise and her favorite use for social media.
Social media is filled with opportunities to connect with your customers and grow your brand.
With billions of people accessing platforms like Facebook, Twitter, and Instagram, everything you need is at your fingertips. Of course, many brands simply place a logo on their page and never go past that step.
Today, I’m going to show you how to create a brand that people can empathize with. By humanizing your efforts, you can ultimately connect with your customers in meaningful ways that drive success for everyone involved.
10 Ways to Breathe New Life Into Your Brand on Social Media
You may be looking at your social media profiles and wondering why things aren’t better. You’ve been posting consistently, you have everything set up, so what’s going wrong?
It could very well be that people don’t see a brand they can trust or connect with. Instead, they see a brand they just wants to sell them something and move on.
There’s a spark of life that every brand needs to truly succeed. Let’s explore 10 ways to make that happen on your social media pages.
1. Be Authentic
It all starts with an approach that feels real, because it is real. Authenticity is something that seems natural, but when you’re doing business, you need to consciously remember to do it.
Be completely honest with your customers and be transparent with how you speak to them.
Imagine that you’re great friends with them and engage them like you would one of your own friends. Don’t try to fluff things up and make yourself or your brand out to be more than it is. Be honest and real with everything you do.
2. Establish a Voice
Everything you do online contributes to your brand’s overall voice. Having a cohesive method of communicating with your followers on social media will go a long way towards building trust and loyalty.
I usually recommend that you start by choosing three words which describe your brand.
From there, elaborate on these terms and how they define your brand. Once you have a way of communicating, you simply need to make sure the rest of your tea is on board with the new standard.
Whether you’re constructing posts for the blog you started, or creating content for your social media pages, this voice will define the tone you take, the way you speak, and how you respond to, or answer, specific questions. Think of it as a compass for your brand, keeping you pointed towards true north.
3. Balance Automation With Hands-On Time
While I’m most certainly a supporter of social media management tools like Buffer, there’s a certain element that gets lost when you’re constantly scheduling everything ahead of time. Sometimes, the way you’re thinking or feeling in that current moment can add a spark to your posts that otherwise wouldn’t be there.
What this comes down to, is your ability to balance automated posts, with others that are written to order.
This is especially true if something is time sensitive. Think about how your experiences and your thoughts could change from the moment you want to schedule it, to the point where it goes live.
4. Engage in Conversation
Most businesses would kill for better engagement on social media, but many of them are letting opportunities slip right by.
Whether you fix this through monitoring tools, or you simply make more time to be present on social media, engaging in conversations with your audience on social media is an excellent way to humanize your brand.
It can be simple too. Something as small as a “thank you” when someone tweets positively about your brand is a great way to let customers know you’re listening and you appreciate them thinking about you.
5. Tickle Their Funny Bone
Humor is powerful. It can bring down the walls that people build and help us connect much faster than being persistent or prodding with our approach. It’s important to be careful with how you approach humor, however. You want to make relevant jokes that are easy to understand, but you never want to make fun at someone else’s expense.
Zomato is an example of humor gone right. They leverage their brand to create fun and most importantly, funny images that they consistently post on their Facebook page.
By keeping the tone light and friendly, you can earn more engagement and keep your audience’s attention on your brand.
6. Own Your Mistakes
Everyone makes mistakes, even big brands. If you want people to look at you as more than a logo, you need to own up to your mistakes.
Acknowledge when something has gone wrong and admit your fault in it, if there is one. Make a promise, to yourself and to your audience, that it won’t happen again, and move on.
This ensures that your brand is open, honest, and willing to admit fault when something has gone wrong.
7. Keep Executives in The Loop (Or Don’t)
Allowing your executives to participate in social media is an all-or-nothing type of situation. If they don’t have an active role in your social media, it’s best not to let them post at all. The reason for this lies in the fact that they don’t have intimate knowledge of your brand’s established voice.
8. Tell Stories
Telling stories on social media is the simplest and most effective way to connect with your customers and humanize your brand. Always remember to put them at the center of the story and let them place themselves in the shoes of the main character.
Mix up your stories to include images, videos, and tie it all together by creating narratives that can customers can connect with.
9. Sign Posts With Your Name
This one is incredibly simple, but it goes a long way.
Give people a final reminder that your posts are written by human beings and not machines. You can do this very simply by having your people sign their names on messages they post on social media.
10. Be Surprising
Our final tip is to be spontaneous. Randomly give out free items, offer discounts, or just run a surprise promotion.
If you keep your audience on their toes, then they will have more reason to pay attention to you and your brand.
Social media is an incredible place to grow and build a business and humanize your brand, but it’s also a daunting place. If you follow these tips, you can bring more depth to your brand and better engage with your audience as a result.
How do you leverage social media for branding? Let us know in the comments!
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