5 Ways To Remain Positive When Faced With A Mind-Blowing Mishap 58

5 Ways To Remain Positive When Faced With A Mind-Blowing Mishap

This is a guest post by Joseph, a young talented lifestyle blogger and freelance writer. He’s the CEO of Dream Chase Achieve, a rapidly growing lifestyle and self-improvement blog.

“Be positive! Think of the good side”

This is agreeably the most common advice we get from friends and colleagues or even give to friends and colleagues whenever the going gets tough, or perhaps, whenever a little doubt or fear arises.

However, anyone who has experienced certain misadventures, hard times or massive failure, will agree with me quite alright that heeding to that advice is not always an easy peasy.

The words positivity and positive thinking have been considered a mere soft fluff or feel-good words for decades by most individuals (including myself!).

Numerous research, which includes the pdf research file by a psychologist Fredrickson, at the North Carolina University, has pinned down the countless good effects of positivity on the brain.

The research proved positivity to be just as important as attributes like perseverance, endurance, etc, which are all key to succeeding or winning at anything at all.

Positivity makes you stand firm and keeps your brain from shutting off on the world and the hidden good sides that always accompany unfortunate circumstances. Yes! Every unfortunate circumstance is always accompanied by a good side. But it takes a great insight and foresight to take note of them.

Hence, when that long awaited business deal shuts off unexpectedly or when you’re faced with a life-changing event that causes you mental distress, how do you maintain a positive outlook? How do you make calculated decisions that can decide the fate of your life and career, or that of a loved one?

The below simple yet powerful tips will be of great help:

1. Pause and reflect.

Where did it all go wrong? What’s the fault from my part?

It’s most common to seek immediate action or reaction whenever we are faced with unpleasant situations. Panic, fear, frustration, etc, all creep in to take control of our reasoning.

But instead of taking rash decisions and gradually intensifying the issue as a result, calm your soul. Take a step back and take time to observe.

What does the magic of keeping you at peace? Is it music, sleep, movies, games? Or strolling around town with your pets? Do it.

Calming yourself firstly before taking any action will keep you in the right mindset to look through every nook and cranny of the mishap.

Hence, instead of filling your mind with “whys” and “what-ifs,” pause for a second. Take a clearer look at the possible cause of the event and you’ll be amazed how your view of the situation will instantly go beyond the naked eye.

2. Direct your thoughts.

Upon experiencing an unfortunate circumstance, it’s certain that your brain will run to and fro through important and needless things alike. At such point, it’s often difficult to gain control of your thoughts as they come in with such a rapid pace. Together with that, the fear that overwhelms the body is often unbearable.

If only you’re able to shut off the voices in your head and keep away from the overflowing negative thoughts, you’ll have the ability to control and direct your mind to see the good in every situation. Even the ones that appear hopeless before a shallow minded individual.

To direct your thoughts, take a break from the current situation and refresh your mind by engaging in activities you personally consider fun.

Activities like flying a kite, hanging out and catching fun with friends, reading an inspirational life-changing book or listening to a podcast, etc.

The point of this is to totally forget about your overwhelming predicament by engaging in an activity that will steal your focus and completely preoccupy your mind against worries and fear.

3. Make affirmations.

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“It’s alright,” “It’ll be alright,” I’ll definitely pull through,” “I got this.”

Never underestimate the power of positive affirmations. Especially when issues requiring urgent reaction are involved.

Positive affirmations give you control over your subconscious mind. Which helps you to bravely man up to any unfortunate situation you may be faced with.

Just as science stated, being able to confidently say I CAN is far better than having a great IQ.

Guess what, being able to confidently say I GOT THIS – or other related positive affirmations – plays a similar role in your brain.

4. Fill your mind with positive memories.

Perhaps, in the past, you’ve experienced a more devastating situation that seemed totally hopeless, but eventually turned into a major success.

Or better still, you’ve come across the stories of people who experienced major breakthrough after hitting rock bottom.

Flashback at those memories and you’ll receive immediate mind boost that’ll pull you through.

Everyone faces hard times. However, if most successful people faced terrifying trials and eventually hit massive breakthrough as a result, why panic?

5. Analyze your situation and make calculated decisions.

And finally, after following the above steps, no doubt, you’ll feel absolutely refreshed and in control of your mind and body.

Then, and I mean just then, you can analyze your problems and decide the most appropriate steps to take.

Making decisions at the point of heated up emotions like fear, depression, frustration, etc, often causes us to make dumb ones. That’s because we are often blinded by sentiments and are forced to ignore facts.

So before making decisions in the midst inconveniences or unplanned events, it’s important to take a deep breath.

Follow the above steps to calm your soul and to refresh your mind. After that, you can throw the right fist and take proper decisions that’ll help you remain on the right track in your career or your entrepreneurial journey.

Most importantly, never underestimate the importance of positivity and the massive role it can play in parachuting you to success. Good luck!

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The Five Elements of Flawless Customer Experience 6

The Five Elements of Flawless Customer Experience

Providing a flawless customer experience is the ultimate goal for any business.

There’s a lot that goes into creating a customer experience that keeps your clients coming back for more. In fact, there’s so much involved that it can almost seem overwhelming.

However, providing a flawless customer experience becomes much easier when you approach the task through these five distinct elements:

Time
Understanding
Ownership of Emotions
The Unexpected
Follow-Through

Time

When it comes to your customers’ satisfaction, time is essential. Think of how a great experience at a new restaurant quickly sours if you’re left waiting for your food to arrive. Think of how your excitement over a great department store sale turns into frustration as you stand in line for what seems like hours.

Time is your most valuable resource and it is up to you to make sure you’re using your customers’ time wisely.

This is why restaurants have comfortable waiting areas with drinks and appetizers, or why airports have lounges with restaurants, shops, and even bars.

If your customers are being forced to wait for a service, make them feel as if their time spent is not wasted. The more positive drivers you offer customers, the less likely they are to grow dissatisfied with their experience.

Think of how you can implement this in your own business. Are there places where you can help fill customers’ time? Are there places where technology can be used to cut down on the time it takes to complete a task? Remember, it’s the customers’ time that should be valued, not your own.

Understanding

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You must understand what your customers want, when they want it, and how.

While this may seem daunting, getting a better understanding of your customers doesn’t take millions of dollars, complex data analytics, and a degree in psychology. Instead, all it takes is a simple look. Watch their process, engage with them, ask them questions, and listen to them.  

How are customers interacting with your product? What’s the first thing they do when they enter your store? What’s the last thing they do before they leave? How long are they spending in each department? Do you notice anything that hampers their experience?

Take a look at your competitors. How are your potential customers interacting with them? What does this business offer that you don’t or vice versa? What is your, as Harvard Business School professor Clayton M. Christensen says, “job to be done?” What are your customers hiring your product or service to accomplish? Understand why your users are turning to your products.

Ownership of Emotions

Many companies have already taken hold of their customers’ emotions, though cynically. Subliminal advertising is a key example. However, the ownership of emotions does not have to be cynical. When used correctly, it can be the “holy grail” for companies.

Owning emotions begins with the aforementioned ability to understand. When you truly understand a customer’s choices and then act to make the experience better, you’re building a relationship of trust. That trust is the foundation of emotional ownership.

One way to build this trust is to reduce the “emotional” noise that surrounds your customers. Let them know that, even on their worst day, your business or product is there for them and that it will be a constant in their lives.

Think of restaurants and the long wait times you have to endure when they’re busy. Think of how angry—or “hangry”—you feel as you stand around, waiting for your table, and listening to your stomach growl. However, think of how some restaurants are able to reduce that emotional noise by serving you finger foods and drinks as you wait.

Also, seek to understand what emotionally motivates your customers.

Why should they be motivated to visit your store or use your product? To feel confident? Free? Unique? Secure? Successful? Research shows that all human beings are motivated by one of those factors.

The Unexpected

Experiences become stronger and more memorable when they’re accompanied by an element of surprise. Surprise can be addictive, which will only keep your customers coming back for more.

Think about mailing your customers or clients small packages with gifts and swag. Everyone loves to get mail and everyone loves free stuff, especially when it’s least expected.

A surprise doesn’t have to be a huge flash mob (though it could be!). Hand out snacks at your store. Is it a cold day? Give your customers hot chocolate or warm punch. Is it a client’s birthday? Send a card! Even a small note of thanks for a customer’s business is a nice little surprise.

The most important thing to remember: simply be sincere and don’t become predictable. Chocolates on hotel pillows were once a great surprise for guests. However, now that their wow-factor has faded, hotels are continuously trying to get back to the “unexpected.”

Follow-Through

You’ve made promises and established goals. The only thing that’s left is to follow through on them. This starts with creating your mission statement, one that you, your employees, and your customers can commit to it. This will define your customer experience.

Your mission statement must promise to impact yourself/your business, the community, or the world. It may commit to impacting one, or all three. However, whatever it promises, you must follow through on. Your customers’ trust, and thus their experience, depends on it.

More about these five elements can be discovered in Unforgettable: Designing Customer Experiences that Stick, to be published in 2018.

***
Kyle H. David has made a career in technology and entrepreneurship for nearly 20 years. In 2001, he formed The Kyle David Group, now KDG. Over the past 16 years, KDG has grown at a rapid pace, attracting clients ranging from the United States Senate to major financial institutions, international nonprofits, and Division I universities.