Organize Yourself: How to Make Work-Life Balance Work 48

Organize Yourself: How to Make Work-Life Balance Work

This post was written by Cate Palmer.

Time management is one of the biggest challenges one can encounter in their everyday life. It can be really hard to organize yourself when you have so many responsibilities.

There are job-related tasks to be done every day, there are family issues and obligations. And there is a need for personal space and growth.

The speed of living is increasing and you’ll need to adapt as fast as you can in order to maintain harmony in your life. Take a glance at the tips below since those can be helpful if you decide to organize and improve the balance between your work and personal life.

Leave work at the office.

One of the most common mistakes working people make is 24-hour availability. Of course, every responsible person wants to get their job done in a timely manner, but there’s no need to go to the extreme.

Make sure to block email notifications once you’ve left the office. The time you spend at your working station is what you are paid for and there’s no need to sacrifice your private life for a needy boss.

Remind your superiors about that in an assertive and calm way. They’ll know to appreciate your message and will start to respect your personal time.

Increase productivity.

You’ve probably stumbled upon at least one article about hacking sleep. This topic is very popular on social media, and people are competing who will work harder and sleep less.

There is an ongoing misbelief that less sleep and more work will help to get better results. Try to avoid this malpractice.

Instead of stressing your body with lack of sleep, try to organize better and increase your productivity during your office hours.

There’s no need to work more than 8 hours. In fact, there are some countries in Europe, such as Sweden, that introduced 6-hour shifts a few years ago. Their experience has shown increase in productivity and lower levels of stress and burning-out.

So, don’t work harder, work smarter.

Know that nothing is perfect.

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A lot of people tend to go back to the office once they remember something isn’t done perfectly. Before you become one of those people, stop and think for a while.

Will that imperfection change anything, and can it be done tomorrow? In most cases, the answer is „No“, it won’t affect anything, and „Yes“, it can be done the next day.

Again, make sure to separate your working and private hours. Once you leave the office, forget about the job and try to live a normal, quality life with your loved ones.

Nothing is perfect in this world, nor are you. Because of that, relax and enjoy your free hours and do something that fuels you. Don’t worry about the job, there’s always tomorrow.

Find time for recreation.

Your first thought after you hear the word „recreation“ is probably the following: „I don’t have time for that.“ That’s a lie. You just need to put some effort into building a few healthy habits, and one of them should be physical activity.

Search for some MetasAthletic activewear online and hit the track. Feel free to find the sport you like the most and stick to it.

Make sure to train at least 4 hours a week. Increase that time once you see how much energy you can actually gain while sweating. All bad thoughts and toxins will leave your body once you’re done with your workout routine, so don’t hesitate and start today.

Think about others.

Ask yourself how your family members feel when they see you stressed out because of your work. Slow down and think about that.

Do you resonate with happy vibes or are you just another workaholic that lost their compass? Try to concentrate on a bigger picture and you’ll see how your loved ones see you.

Be open to suggestions. If someone close to you says that you need to rest, they are probably right. You shouldn’t go as fast as you can since you will crash down at some point. Think about their feelings and concerns.

Final thoughts

Balancing your work and life isn’t possible if you let someone else organize your time. Because of that, give your best to master your hours and find time for everything.

There’s no magical potion you can take and make everything work. You will need to invest some energy and rely on your intuition and experience. You should be aware when to push harder at work and when you should ease up and rest.

If this is hard for you, start breaking the day into hours and dedicate an activity to each one. Once you see all your daily tasks on paper, you’ll be a step closer to mastering your life. Find enough time for your family and personal growth, and think about a vacation once in awhile.

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The Five Elements of Flawless Customer Experience 10

The Five Elements of Flawless Customer Experience

Providing a flawless customer experience is the ultimate goal for any business.

There’s a lot that goes into creating a customer experience that keeps your clients coming back for more. In fact, there’s so much involved that it can almost seem overwhelming.

However, providing a flawless customer experience becomes much easier when you approach the task through these five distinct elements:

Ownership of Emotions
The Unexpected


When it comes to your customers’ satisfaction, time is essential. Think of how a great experience at a new restaurant quickly sours if you’re left waiting for your food to arrive. Think of how your excitement over a great department store sale turns into frustration as you stand in line for what seems like hours.

Time is your most valuable resource and it is up to you to make sure you’re using your customers’ time wisely.

This is why restaurants have comfortable waiting areas with drinks and appetizers, or why airports have lounges with restaurants, shops, and even bars.

If your customers are being forced to wait for a service, make them feel as if their time spent is not wasted. The more positive drivers you offer customers, the less likely they are to grow dissatisfied with their experience.

Think of how you can implement this in your own business. Are there places where you can help fill customers’ time? Are there places where technology can be used to cut down on the time it takes to complete a task? Remember, it’s the customers’ time that should be valued, not your own.


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You must understand what your customers want, when they want it, and how.

While this may seem daunting, getting a better understanding of your customers doesn’t take millions of dollars, complex data analytics, and a degree in psychology. Instead, all it takes is a simple look. Watch their process, engage with them, ask them questions, and listen to them.  

How are customers interacting with your product? What’s the first thing they do when they enter your store? What’s the last thing they do before they leave? How long are they spending in each department? Do you notice anything that hampers their experience?

Take a look at your competitors. How are your potential customers interacting with them? What does this business offer that you don’t or vice versa? What is your, as Harvard Business School professor Clayton M. Christensen says, “job to be done?” What are your customers hiring your product or service to accomplish? Understand why your users are turning to your products.

Ownership of Emotions

Many companies have already taken hold of their customers’ emotions, though cynically. Subliminal advertising is a key example. However, the ownership of emotions does not have to be cynical. When used correctly, it can be the “holy grail” for companies.

Owning emotions begins with the aforementioned ability to understand. When you truly understand a customer’s choices and then act to make the experience better, you’re building a relationship of trust. That trust is the foundation of emotional ownership.

One way to build this trust is to reduce the “emotional” noise that surrounds your customers. Let them know that, even on their worst day, your business or product is there for them and that it will be a constant in their lives.

Think of restaurants and the long wait times you have to endure when they’re busy. Think of how angry—or “hangry”—you feel as you stand around, waiting for your table, and listening to your stomach growl. However, think of how some restaurants are able to reduce that emotional noise by serving you finger foods and drinks as you wait.

Also, seek to understand what emotionally motivates your customers.

Why should they be motivated to visit your store or use your product? To feel confident? Free? Unique? Secure? Successful? Research shows that all human beings are motivated by one of those factors.

The Unexpected

Experiences become stronger and more memorable when they’re accompanied by an element of surprise. Surprise can be addictive, which will only keep your customers coming back for more.

Think about mailing your customers or clients small packages with gifts and swag. Everyone loves to get mail and everyone loves free stuff, especially when it’s least expected.

A surprise doesn’t have to be a huge flash mob (though it could be!). Hand out snacks at your store. Is it a cold day? Give your customers hot chocolate or warm punch. Is it a client’s birthday? Send a card! Even a small note of thanks for a customer’s business is a nice little surprise.

The most important thing to remember: simply be sincere and don’t become predictable. Chocolates on hotel pillows were once a great surprise for guests. However, now that their wow-factor has faded, hotels are continuously trying to get back to the “unexpected.”


You’ve made promises and established goals. The only thing that’s left is to follow through on them. This starts with creating your mission statement, one that you, your employees, and your customers can commit to it. This will define your customer experience.

Your mission statement must promise to impact yourself/your business, the community, or the world. It may commit to impacting one, or all three. However, whatever it promises, you must follow through on. Your customers’ trust, and thus their experience, depends on it.

More about these five elements can be discovered in Unforgettable: Designing Customer Experiences that Stick, to be published in 2018.

Kyle H. David has made a career in technology and entrepreneurship for nearly 20 years. In 2001, he formed The Kyle David Group, now KDG. Over the past 16 years, KDG has grown at a rapid pace, attracting clients ranging from the United States Senate to major financial institutions, international nonprofits, and Division I universities.