Industrial Insights: 6 Tips For Boosting Workplace Efficiency 34

Industrial Insights: 6 Tips For Boosting Workplace Efficiency

The following article is a guest post.

So, you want to boost overall efficiency in your workplace, but you don’t have the time, because of all the inefficiencies. 

This is a catch 22 many business owners and managers find themselves in. 

Spending time on tasks that aren’t directly increasing profit for the business sometimes feel fruitless.  However, investing in tactics to boost workplace efficiency will pay off, both in the short and long term. 

Read on for the top 6 tips for boosting workplace efficiency.

1. Prioritize communication.

Do you have numerous communication tools running at the same time?

Do you waste minutes, sometimes hours, on small tech problems?  You are not alone, and there is a solution. There are entire companies dedicated to providing services that unify all of your business communication needs.

Check out for example; hiring this company will immediately make the workplace simpler and more efficient.  By employing all of their own technicians, they take care of all the techie stuff, leaving you and your staff time to be more productive.

2. Ditch the clutter.

Your day at the office is madness.

Running from meeting to meeting then sitting down to rush answer as many emails as possible.  In order to get through your seemingly endless to-do list, there is just no way to prioritize cleaning your desk.  So you push aside a few coffee cups, shove a pile of papers to the side, and begin working.

While attempting to ignore your messy desk may feel like you are prioritizing work, you are actually turning your back to efficiency.

A recent article states that organization is key to success. Whether it is just your desk or every desk in the office, a clean environment will boost productivity, so get cleaning!

3. Delegate like a boss.

A good boss knows how to delegate, delegate often, and delegate well.

A common misconception is that busy is better. However, the busiest people succeed by efficiencies and delegation. 

World renowned CEOs who run business icons such as Vogue Magazine are master delegators who command respect and drive results.  As a boss, be decisive and smart on how to delegate and who to delegate to.  Read on to learn more about how to delegate well.

4. Match making.

Delegation cannot be done in a haphazard fashion, rather, tasks must be matched to skills.

For example, delegating design to the IT manager sure wouldn’t work!

Getting to know your employees and their skill sets will help you know who to delegate small and large tasks to.  Invest the time in knowing skillsets around the office for successful delegation.

5. Workplace Wellness.

If watching your employees tie up their laces and head out for a walk on their lunch break makes your blood boil, then you need to do some research on the importance of workplace wellness. 

There is a growing field of research on why wellness of employees greatly impacts productivity.  Healthier employees are happier, more productive and more satisfied with their job. 

Wellness programs are directly tied to increased productivity and a greater sense of community.

If you are at a loss on how to implement such a program at your workplace, there is help.   Once you make a formal wellness program in the office, lace up with your employees and hit the pavement and watch your own productivity soar!

6. Live Plants.

Take a minute and look around your office.

Does the environment inspire productivity or make you count the minutes until you head home? 

The decor of the office is more important than you may think.  Artwork and plants make a huge impact on happiness and productivity. 

A recent study concluded that the addition of just a few live plants into an office may increase productivity by up to 15%.  Picking out live plants is a fun group activity to incorporate into your newly developed wellness program!

Before you read this article, did you think efficiency was all about how to make more money for the business? 

Efficiency is not just about working harder, it is about working smarter and more creatively.  Incorporating the six tips above into your workplace over the next few months will guaranteed boost productivity, improve efficiency, and increase overall moral of your team. 

So have good luck, and have fun with it!

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The Five Elements of Flawless Customer Experience 13

The Five Elements of Flawless Customer Experience

Providing a flawless customer experience is the ultimate goal for any business.

There’s a lot that goes into creating a customer experience that keeps your clients coming back for more. In fact, there’s so much involved that it can almost seem overwhelming.

However, providing a flawless customer experience becomes much easier when you approach the task through these five distinct elements:

Ownership of Emotions
The Unexpected


When it comes to your customers’ satisfaction, time is essential. Think of how a great experience at a new restaurant quickly sours if you’re left waiting for your food to arrive. Think of how your excitement over a great department store sale turns into frustration as you stand in line for what seems like hours.

Time is your most valuable resource and it is up to you to make sure you’re using your customers’ time wisely.

This is why restaurants have comfortable waiting areas with drinks and appetizers, or why airports have lounges with restaurants, shops, and even bars.

If your customers are being forced to wait for a service, make them feel as if their time spent is not wasted. The more positive drivers you offer customers, the less likely they are to grow dissatisfied with their experience.

Think of how you can implement this in your own business. Are there places where you can help fill customers’ time? Are there places where technology can be used to cut down on the time it takes to complete a task? Remember, it’s the customers’ time that should be valued, not your own.


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You must understand what your customers want, when they want it, and how.

While this may seem daunting, getting a better understanding of your customers doesn’t take millions of dollars, complex data analytics, and a degree in psychology. Instead, all it takes is a simple look. Watch their process, engage with them, ask them questions, and listen to them.  

How are customers interacting with your product? What’s the first thing they do when they enter your store? What’s the last thing they do before they leave? How long are they spending in each department? Do you notice anything that hampers their experience?

Take a look at your competitors. How are your potential customers interacting with them? What does this business offer that you don’t or vice versa? What is your, as Harvard Business School professor Clayton M. Christensen says, “job to be done?” What are your customers hiring your product or service to accomplish? Understand why your users are turning to your products.

Ownership of Emotions

Many companies have already taken hold of their customers’ emotions, though cynically. Subliminal advertising is a key example. However, the ownership of emotions does not have to be cynical. When used correctly, it can be the “holy grail” for companies.

Owning emotions begins with the aforementioned ability to understand. When you truly understand a customer’s choices and then act to make the experience better, you’re building a relationship of trust. That trust is the foundation of emotional ownership.

One way to build this trust is to reduce the “emotional” noise that surrounds your customers. Let them know that, even on their worst day, your business or product is there for them and that it will be a constant in their lives.

Think of restaurants and the long wait times you have to endure when they’re busy. Think of how angry—or “hangry”—you feel as you stand around, waiting for your table, and listening to your stomach growl. However, think of how some restaurants are able to reduce that emotional noise by serving you finger foods and drinks as you wait.

Also, seek to understand what emotionally motivates your customers.

Why should they be motivated to visit your store or use your product? To feel confident? Free? Unique? Secure? Successful? Research shows that all human beings are motivated by one of those factors.

The Unexpected

Experiences become stronger and more memorable when they’re accompanied by an element of surprise. Surprise can be addictive, which will only keep your customers coming back for more.

Think about mailing your customers or clients small packages with gifts and swag. Everyone loves to get mail and everyone loves free stuff, especially when it’s least expected.

A surprise doesn’t have to be a huge flash mob (though it could be!). Hand out snacks at your store. Is it a cold day? Give your customers hot chocolate or warm punch. Is it a client’s birthday? Send a card! Even a small note of thanks for a customer’s business is a nice little surprise.

The most important thing to remember: simply be sincere and don’t become predictable. Chocolates on hotel pillows were once a great surprise for guests. However, now that their wow-factor has faded, hotels are continuously trying to get back to the “unexpected.”


You’ve made promises and established goals. The only thing that’s left is to follow through on them. This starts with creating your mission statement, one that you, your employees, and your customers can commit to it. This will define your customer experience.

Your mission statement must promise to impact yourself/your business, the community, or the world. It may commit to impacting one, or all three. However, whatever it promises, you must follow through on. Your customers’ trust, and thus their experience, depends on it.

More about these five elements can be discovered in Unforgettable: Designing Customer Experiences that Stick, to be published in 2018.

Kyle H. David has made a career in technology and entrepreneurship for nearly 20 years. In 2001, he formed The Kyle David Group, now KDG. Over the past 16 years, KDG has grown at a rapid pace, attracting clients ranging from the United States Senate to major financial institutions, international nonprofits, and Division I universities.