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More and more businesses are switching from traditional telephone systems to VoIP solutions.

Many entrepreneurs and organizations are beginning to appreciate the many attractive benefits of VoIP phones over the conventional local PBX and landline systems. This is evident in the steady growth of the VoIP market and the hundreds of cloud-based services providers now offering business VoIP packages.

If you’re looking to upgrade your communication infrastructure to VoIP, the only big challenge you might face today is choosing a VoIP provider. There are many companies online claiming to provide the best business VoIP packages; this can make it confusing to pick the right one.

Here are a few tips on choosing the best VoIP service provider for your enterprise.

Consider Service Plans and Packages

You first need to figure out the kind of services you need from a VoIP provider.

Audit your communication and telephony demands and draw up a service package that would meet all your needs. From there, look for a VoIP provider with a service plan that closely matches or surpasses your demands.

VoIP providers usually have several different service packages tailored to various business structures. Although the service provider may help you select a package, it’s still a good idea to know exactly what you’re buying and how it will help your business.

Compare Prices

Price is another common factor to consider when shopping around for VoIP service. VoIP providers charge either a monthly or annual subscription fee, which varies widely among different providers.

Once you have identified the service package that you need, look for a VoIP provider who offers it at a price that’s within your budget.

Remember, the cheapest package is not always the best value or choice.

Look at the value for money against the services provided and not just the price tag. However, be careful not to pay for services or features that you don’t really need or can’t use.

Look for Added Value

One of the benefits of a VoIP telephone system is that it can be highly flexible and versatile.

VoIP is more than just having a phone on your desk. VoIP technology can be integrated into a variety of communication devices and digital services, including smartphones, computers, and email platforms, to unlock more functionality.

In fact, VoIP is the cornerstone of unified communications, which integrates business communication channels into one system.    

Check whether your VoIP provider can offer extra features or services to add value to the service package.

These may be features that you didn’t think you needed but would be useful in some situations. For instance, smartphone compatibility, email integration, and apps are helpful features that can make the VoIP service a bit more robust and convenient.

Determine Provider’s Credibility

Can the VoIP provider deliver on their promise? It’s important to have a VoIP provider who can reliably deliver uninterrupted high-quality VoIP services.

Furthermore, the provider should also offer 24/7 customer and technical support and also have acceptable security standards in place to protect business communications.

Make sure you select a service provider with a proven track record in the industry. Browse through online reviews to find out what other customers and critics have to say about specific companies.

Certifications, accreditation, and endowments can also be good indicators of a VoIP provider’s professionalism, competence, and trustworthiness.    


Working with a VoIP service provider often leads to a long-term partnership. So, you should choose a suitable VoIP partner for your business.

Besides, a VoIP investment can set you back thousands of dollars, so you want a provider who can help you realize the ROI.

The most important consideration when choosing a VoIP provider is aligning your business need to the solutions on offer. Once that’s done, you can then judge the work ethics and professional traits to determine compatibility and dependability.