How to Rediscover Your Motivation for Work: 5 Practicable Steps to Take Right Now 82

How to Rediscover Your Motivation for Work: 5 Practicable Steps to Take Right Now

This article was written by Amelia White. With years of experience in the field of content marketing, she enjoys a solid and successful career. Over the years, she has helped dozens of clients in need of a creative and innovative advertising approach. Apart from practicing the profession, White also enjoys writing about productivity and motivation.

Professional motivation and workplace engagement have become bigger problems than ever before. More and more people are feeling disengaged and under-appreciated at the office.

In fact, only 13 percent of people are totally engaged at work, a Gallup survey suggests. In contrast, 24 percent of people are actively disengaged and 63 percent feel not engaged.

While the workplace environment and the management contribute a lot to a motivational workplace, the attitude of the individual employee will also matter.

If you’re feeling disconnected and you no longer have the desire to head to the office every morning, chances are that you’ll need to look for some change and motivation for work. A few simple modifications of your professional routine could lead to improvements.

Here are a few of the best ways to accomplish the goal.

Build Your Own Inspirational Routine.

Many people are guilty of a simple mistake – they wait for inspiration to come from an external source. The obvious problem with this approach is that the desired outcome may never happen unless a person is actively engaged.

As you become more confident and you gain more knowledge in the respective field, you may start feeling that opportunities are narrowing down. Confidence comes with experience but this confidence could also make people close-minded.

You always have to maintain a learning and curious mode in order to feel excited about your job. Otherwise, you may enter a state that’s called earned dogmatism and that’s characterized by rather rigid professional thinking.

There are so many things you can do to develop an inspirational routine. Taking a professional course is always a great idea. The same applies to webinars, reading books, going to conferences and interacting with other professionals in the field. Such opportunities will always teach you something new and give you the opportunity to feel enthusiastic about the job that you do.

Keep a Clear Vision of Your Goals.

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Being stuck in the everyday professional routine can make you forget about your professional goals and dreams. Sooner or later, you’ll lose sight of the ideal because you’re stuck dealing with mundane problems and everyday complications.

It’s crucial to always have a reminder of what you’re interested accomplishing in the long run.

If you’ve spent some time at a certain company, you may want to revisit your goal. Where would you like to be in a few years from now? Are you making progress? A negative answer could be indicative of being stuck without prospects of moving forward.

For some people, the answer will be a complete change of professional specialization. Yes, there are instances of essay writers becoming dancers and vice versa. The aim of the example is to let you know that you’re not limited to your current field.

Chances are that you took a job to survive for a certain period of time and that’s ok. Right now, you may have the chance to pursue your professional dream. If this is the case, you shouldn’t fear the change but rather embrace it as a way to accomplish your long-term goal.

The everyday routine can kill creativity and keep employees from realizing their full potential. This is an issue that many companies struggle with.

Still, it’s also up to you to discover the balance between the boring tasks that you have to deal with and the prospects of achieving growth. Keeping a constant reminder of what you’re trying to do can make things easier.

Find a Mentor.

While you may be a rather accomplished professional, there’s still a lot to learn in the corporate world. Acquiring knowledge through first-hand experience is one of the most powerful approaches when it comes to staying motivated.

A professional mentor can give you the strength, drive and knowledge to move forward even when you feel like giving up. Such people have invaluable information because they’ve gone through the same struggles and they’ve come up with real-life, practical solutions.

While mentors are predominantly sought to be entrepreneurs, professionals can also learn from the experience of highly-skilled representatives of the field.

You can come in contact with such professionals via social media, networking events and corporate interactions. Maintaining a network of individuals that have similar professional experiences can be invaluable when it comes to long-term development.

Find the Value and the Lessons in Things that You Hate.

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The manner in which you approach professional tasks can be determining for the outcome of your experience.

Even the most boring of tasks could teach valuable lessons if you’re open to embracing the opportunity. In essence, your attitude will determine whether you’re dealing with a wonderful opportunity or the most tedious task on earth.

Learning to extract something valuable from the activities that you hate will take time and patience. This isn’t an easy adjustment by any stretch of the imagination. Looking for something positive, however, will give you the drive and a level of engagement that you haven’t known before.

Imaging a grueling conversation that you need to have with a dissatisfied client, for example. No human being feels happy and motivated about getting yelled at. Such a difficult conversation, however, can help you grow your patience and learn a bit more about human psychology. In addition, you will feel incredibly fulfilled when the job is done and will find more motivation for work.

Know When to Change Things up.

On occasions, even the best of intentions will be insufficient to keep your motivation level high.

When you feel that you can no longer move forward, you may have to consider a change of workplace. Looking for a new opportunity may be all that you need to stay on track and to feel that inspiration once again.

Seeking change can be difficult and uncomfortable. After all, routines are comfortable and familiar. You should, however, be rational when it comes to assessing your current situation. If your current place of employment doesn’t seem capable of offering anything new and fulfilling, it may be time to move on.

Trust your instincts and be proactive when it comes to building your professional reputation. Your career is in your hands and nobody else should be responsible for the provision of motivation and opportunities.

While getting out of the rut is going to be difficult at first, you will soon understand just how much you’ve missed the feeling of being inspired and eager to get started on your professional tasks.

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The Five Elements of Flawless Customer Experience 10

The Five Elements of Flawless Customer Experience

Providing a flawless customer experience is the ultimate goal for any business.

There’s a lot that goes into creating a customer experience that keeps your clients coming back for more. In fact, there’s so much involved that it can almost seem overwhelming.

However, providing a flawless customer experience becomes much easier when you approach the task through these five distinct elements:

Time
Understanding
Ownership of Emotions
The Unexpected
Follow-Through

Time

When it comes to your customers’ satisfaction, time is essential. Think of how a great experience at a new restaurant quickly sours if you’re left waiting for your food to arrive. Think of how your excitement over a great department store sale turns into frustration as you stand in line for what seems like hours.

Time is your most valuable resource and it is up to you to make sure you’re using your customers’ time wisely.

This is why restaurants have comfortable waiting areas with drinks and appetizers, or why airports have lounges with restaurants, shops, and even bars.

If your customers are being forced to wait for a service, make them feel as if their time spent is not wasted. The more positive drivers you offer customers, the less likely they are to grow dissatisfied with their experience.

Think of how you can implement this in your own business. Are there places where you can help fill customers’ time? Are there places where technology can be used to cut down on the time it takes to complete a task? Remember, it’s the customers’ time that should be valued, not your own.

Understanding

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You must understand what your customers want, when they want it, and how.

While this may seem daunting, getting a better understanding of your customers doesn’t take millions of dollars, complex data analytics, and a degree in psychology. Instead, all it takes is a simple look. Watch their process, engage with them, ask them questions, and listen to them.  

How are customers interacting with your product? What’s the first thing they do when they enter your store? What’s the last thing they do before they leave? How long are they spending in each department? Do you notice anything that hampers their experience?

Take a look at your competitors. How are your potential customers interacting with them? What does this business offer that you don’t or vice versa? What is your, as Harvard Business School professor Clayton M. Christensen says, “job to be done?” What are your customers hiring your product or service to accomplish? Understand why your users are turning to your products.

Ownership of Emotions

Many companies have already taken hold of their customers’ emotions, though cynically. Subliminal advertising is a key example. However, the ownership of emotions does not have to be cynical. When used correctly, it can be the “holy grail” for companies.

Owning emotions begins with the aforementioned ability to understand. When you truly understand a customer’s choices and then act to make the experience better, you’re building a relationship of trust. That trust is the foundation of emotional ownership.

One way to build this trust is to reduce the “emotional” noise that surrounds your customers. Let them know that, even on their worst day, your business or product is there for them and that it will be a constant in their lives.

Think of restaurants and the long wait times you have to endure when they’re busy. Think of how angry—or “hangry”—you feel as you stand around, waiting for your table, and listening to your stomach growl. However, think of how some restaurants are able to reduce that emotional noise by serving you finger foods and drinks as you wait.

Also, seek to understand what emotionally motivates your customers.

Why should they be motivated to visit your store or use your product? To feel confident? Free? Unique? Secure? Successful? Research shows that all human beings are motivated by one of those factors.

The Unexpected

Experiences become stronger and more memorable when they’re accompanied by an element of surprise. Surprise can be addictive, which will only keep your customers coming back for more.

Think about mailing your customers or clients small packages with gifts and swag. Everyone loves to get mail and everyone loves free stuff, especially when it’s least expected.

A surprise doesn’t have to be a huge flash mob (though it could be!). Hand out snacks at your store. Is it a cold day? Give your customers hot chocolate or warm punch. Is it a client’s birthday? Send a card! Even a small note of thanks for a customer’s business is a nice little surprise.

The most important thing to remember: simply be sincere and don’t become predictable. Chocolates on hotel pillows were once a great surprise for guests. However, now that their wow-factor has faded, hotels are continuously trying to get back to the “unexpected.”

Follow-Through

You’ve made promises and established goals. The only thing that’s left is to follow through on them. This starts with creating your mission statement, one that you, your employees, and your customers can commit to it. This will define your customer experience.

Your mission statement must promise to impact yourself/your business, the community, or the world. It may commit to impacting one, or all three. However, whatever it promises, you must follow through on. Your customers’ trust, and thus their experience, depends on it.

More about these five elements can be discovered in Unforgettable: Designing Customer Experiences that Stick, to be published in 2018.

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Kyle H. David has made a career in technology and entrepreneurship for nearly 20 years. In 2001, he formed The Kyle David Group, now KDG. Over the past 16 years, KDG has grown at a rapid pace, attracting clients ranging from the United States Senate to major financial institutions, international nonprofits, and Division I universities.