How To Make Every Day Memorable 166

How To Make Every Day Memorable

This is a guest post by Vincent Hill, an expert writer on topics such as  music, health and fitness and technology.

Most of the time, people’s minds are occupied with a lot of things, making it impossible to enjoy the present day.

It’s a common mistake to neglect living each and every moment of their lives. There are a lot of factors that affect this kind of mindset, primarily due to the busy systematic world people live in today. Factors such as work, chores, jobs, problems, and a lot more.

People tend to always look into the future and worry more about tomorrow, thus forgetting that each passing moment is so important to live and there is no possible way to redeem yesterday.

Fortunately, you may redeem your day and make it a meaningful one. Living a meaningful and fruitful life is a precious thing. Here are some ways to make every day memorable:

  1. Smile and Be Positive.

Perspective is everything.

The way you look at things and the way you comprehend scenarios is the most crucial thing in living a positive life. Being an optimist entails a lot of effort and practice.

Undoubtedly, there are certain circumstances in your life that you cannot control and your emotions control you.

However, there are several ways to counteract those negative thoughts – primarily by learning to pause.

Take a pause for everything that is happening to you and your surroundings. If someone said a negative thing about you, pause and think. If your emotions are almost on the verge, pause then decide.

Secondly, smile. Smile affects your way of thinking and improves your mood. Thus, smiling is so contagious.

  1. Love Your Work.

More often than not, most people tend to hate their jobs and work. There might have been times when you personally wanted to give up your job because of awful bosses or unacceptable events inside the office.

One way to ditch such thinking is to try putting your inspiration on your desk, or maybe monitors. It could be a picture of your loved ones or a note to encourage yourself. It helps you to be motivated and become more committed to your work.

  1. Try Something Completely New.

When was the last time you tried something new? Always ask yourself that question because this kind of thinking helps you think of challenges and ways on how to make your days really meaningful and blissful.

If you are scared of such things, then possibly it is a good thing to go out on your comfort zone.

  1. Focus on What Really Matters.

Depending on your goals and visions, focusing on what really matters in your life helps you assess the things that are on your plate at the moment.

It ensures you which are the paths you are willing to take as well. Thus, it omits the things that are burdens and a waste of time.

  1. Spend Time with Your Loved One.

Each relationship is one of the essential things in life. Making and living your day to the fullest includes the way you spend quality time with your loved ones.

Connecting and communicating with them is a healthy thing which allows you to live happily and be contented.

  1. Listen To Your Favorite Music.

Listening and feeling your jam is one way of marking your day into your mind. Music makes you feel emotions and things which allow you to relate your days to your music.

  1. Help the One in Need.

There is no wrong in helping others and it won’t make you less of a person in swallowing your pride.

Helping and reaching out to people will not only make you happy, but it will also cause a positive effect on the ones you helped.

Even in the simplest way like carrying the old lady’s heavy bag, or listening to your coworker’s problems, you are helping them.

  1. Laugh and Have Fun.

Laughter is the best medicine – as cliché as it may sound, it’s true that it heals a lot of negative feelings. So does having fun. Living with this kind of attitude will allow you to remember your days more and enjoy your life every second.

Ultimately, living beyond the imperfection will always make your life one worth living.

What about you? How do you make every day memorable?

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The Five Elements of Flawless Customer Experience 6

The Five Elements of Flawless Customer Experience

Providing a flawless customer experience is the ultimate goal for any business.

There’s a lot that goes into creating a customer experience that keeps your clients coming back for more. In fact, there’s so much involved that it can almost seem overwhelming.

However, providing a flawless customer experience becomes much easier when you approach the task through these five distinct elements:

Time
Understanding
Ownership of Emotions
The Unexpected
Follow-Through

Time

When it comes to your customers’ satisfaction, time is essential. Think of how a great experience at a new restaurant quickly sours if you’re left waiting for your food to arrive. Think of how your excitement over a great department store sale turns into frustration as you stand in line for what seems like hours.

Time is your most valuable resource and it is up to you to make sure you’re using your customers’ time wisely.

This is why restaurants have comfortable waiting areas with drinks and appetizers, or why airports have lounges with restaurants, shops, and even bars.

If your customers are being forced to wait for a service, make them feel as if their time spent is not wasted. The more positive drivers you offer customers, the less likely they are to grow dissatisfied with their experience.

Think of how you can implement this in your own business. Are there places where you can help fill customers’ time? Are there places where technology can be used to cut down on the time it takes to complete a task? Remember, it’s the customers’ time that should be valued, not your own.

Understanding

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You must understand what your customers want, when they want it, and how.

While this may seem daunting, getting a better understanding of your customers doesn’t take millions of dollars, complex data analytics, and a degree in psychology. Instead, all it takes is a simple look. Watch their process, engage with them, ask them questions, and listen to them.  

How are customers interacting with your product? What’s the first thing they do when they enter your store? What’s the last thing they do before they leave? How long are they spending in each department? Do you notice anything that hampers their experience?

Take a look at your competitors. How are your potential customers interacting with them? What does this business offer that you don’t or vice versa? What is your, as Harvard Business School professor Clayton M. Christensen says, “job to be done?” What are your customers hiring your product or service to accomplish? Understand why your users are turning to your products.

Ownership of Emotions

Many companies have already taken hold of their customers’ emotions, though cynically. Subliminal advertising is a key example. However, the ownership of emotions does not have to be cynical. When used correctly, it can be the “holy grail” for companies.

Owning emotions begins with the aforementioned ability to understand. When you truly understand a customer’s choices and then act to make the experience better, you’re building a relationship of trust. That trust is the foundation of emotional ownership.

One way to build this trust is to reduce the “emotional” noise that surrounds your customers. Let them know that, even on their worst day, your business or product is there for them and that it will be a constant in their lives.

Think of restaurants and the long wait times you have to endure when they’re busy. Think of how angry—or “hangry”—you feel as you stand around, waiting for your table, and listening to your stomach growl. However, think of how some restaurants are able to reduce that emotional noise by serving you finger foods and drinks as you wait.

Also, seek to understand what emotionally motivates your customers.

Why should they be motivated to visit your store or use your product? To feel confident? Free? Unique? Secure? Successful? Research shows that all human beings are motivated by one of those factors.

The Unexpected

Experiences become stronger and more memorable when they’re accompanied by an element of surprise. Surprise can be addictive, which will only keep your customers coming back for more.

Think about mailing your customers or clients small packages with gifts and swag. Everyone loves to get mail and everyone loves free stuff, especially when it’s least expected.

A surprise doesn’t have to be a huge flash mob (though it could be!). Hand out snacks at your store. Is it a cold day? Give your customers hot chocolate or warm punch. Is it a client’s birthday? Send a card! Even a small note of thanks for a customer’s business is a nice little surprise.

The most important thing to remember: simply be sincere and don’t become predictable. Chocolates on hotel pillows were once a great surprise for guests. However, now that their wow-factor has faded, hotels are continuously trying to get back to the “unexpected.”

Follow-Through

You’ve made promises and established goals. The only thing that’s left is to follow through on them. This starts with creating your mission statement, one that you, your employees, and your customers can commit to it. This will define your customer experience.

Your mission statement must promise to impact yourself/your business, the community, or the world. It may commit to impacting one, or all three. However, whatever it promises, you must follow through on. Your customers’ trust, and thus their experience, depends on it.

More about these five elements can be discovered in Unforgettable: Designing Customer Experiences that Stick, to be published in 2018.

***
Kyle H. David has made a career in technology and entrepreneurship for nearly 20 years. In 2001, he formed The Kyle David Group, now KDG. Over the past 16 years, KDG has grown at a rapid pace, attracting clients ranging from the United States Senate to major financial institutions, international nonprofits, and Division I universities.